Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
Since the merger of Sykes and Sitel in 2021, we seemed to be going backwards instead of forwards. There has been zero personal growth or career path, zero raises or even an indication when there ever will be. Fortunately, my DR is very good and is a big reason I am still here.
What are some of the best things about your team?
Great work ethic, flexible, understanding. Knowledgeable and willingness to keep learning and adapting.
What is most positive about the culture and environment at your company?
Being able to work remotely is one of the last great perks which helps with the home/work experience.
Why do you feel undervalued and what would make you feel better about your compensation?
No career path, no raises after five years. Poor communication from executive levels to lower level full time employees.
What does the leadership team need to get better at?
Growing existing business, new client growth. Rewarding employees. No raises for 5 years is unacceptable. Communication from CEO. Pretty much nonexistent below Director level.
What's going wrong and how can it be improved?
If there was something to aspire to, understood there was a good future here would help tremendously. Executives need to do better with sales growth, rewarding existing employees (vs hiring new employees for new positions), and communications/transparency.
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