Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I started in 2002 with Alpine, Sykes, Sitel and now Foundever. Its been a wild ride but I feel the company is in the best position we have ever been in. While we do need some work on our monitors and CMS, overall, I feel we are heading in the right direction.
What do you like best about the leadership team?
I know I am heard, while the leadership team may not be able to change something, they listen and that is most important.
What is most positive about the culture and environment at your company?
How they want employees to engage. I have worked with the company for over 20 years, and this is the first time I have seen the @home teams be involved and engaged.
What are some of the best things about your team?
We are a family, and we care about one another. We are always helping one another out. We are a well-oiled machine, and we understand our expectations in our job making our daily life at work very manageable.
What makes you most happy at work?
The accomplishments we see in our agents and coaches. For example, if we tell the agents and coaches our empathy and assurance is down, I can promise that number will increase in the next week. I love our successes and growth!
Why do you feel undervalued and what would make you feel better about your compensation?
My program is a smaller program. We do hit our monthly metrics and our SKEPs and follow ups. Due to being a small program and we do not bring in a huge amount of profit, I feel we are at times overlooked for our hard work and our monthly accomplishments.
Other Employee Reviews for Foundever
×