Foundever Claimed Company
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. read more
I was hopeful at first and was able to get a promotion relatively fast, but after this it just seems like I've been given more work to receive more or less the same than I did before. With the addition of stress that is causing my physical illness due to the undermining of my position by other staff
What is most positive about the culture and environment at your company?
How competent my manager and team members are.
What are some of the best things about your team?
The people and my manager. My team and manager are the only reason I'm still hanging on.
What does the leadership team need to get better at?
Transparency and equality. Many things are overlooked for friends, many benefits are given to those who have a closer relationship to people in higher places.
What's going wrong and how can it be improved?
Work ethic between departments needs to be aligned. I'm constantly undermined in my function by supervisors which passes on to their agents. To the point where microaggressions exist in the workplace.
Why do you feel undervalued and what would make you feel better about your compensation?
We are constantly being asked more with no difference in pay while other departments with similar workloads are getting boosters and higher pay. A senior from my team earns less than a junior supervisor. When I ask people to come to my team, they flat out say the pay vs workload isnt worth it.
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