SmileDirectClub – started very well, but has declined as the burnout set in and I've realized that the company doesn't care about me. | Comparably

SmileDirectClub – started very well, but has declined as the burnout set in and I've realized that the company doesn't care about me.

SmileDirectClub Claimed Company
SmileDirectClub is the next generation oral care company with the first medtech platform for teeth straightening. read more
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started very well, but has declined as the burnout set in and I've realized that the company doesn't care about me.

What would you improve about your company's interview process?

better communication would significantly improve the interview process

It's always our goal to provide a communicative and transparent experience. We hope you will reach out to discuss further at [email protected].
What is most positive about the culture and environment at your company?

Fast-fun and fun, but easy to get burnt out in.

What does the leadership team need to get better at?

Appreciating employees; positive feedback; have realistic expectations for employees; caring about customer experience

What are some of the best things about your team?

very hard working, kind people; little blaming of one another; take initiative; stick up for one another

Why do you feel undervalued and what would make you feel better about your compensation?

pay people according to their value; don't act like we're still a startup and can't afford to pay people well when we're making half a BILLION in revenue

We do want our team members to feel appreciated and valued within their compensation. We empower team members to speak to their leaders regarding compensation, and people support is her to assist as well.
What's going wrong and how can it be improved?

Too much of a focus on short term success/growth, sacrificing long-term public perception and employee satisfaction. Run like a company that only cares about money, and it's clear to employees and customers.

We appreciate your feedback, and we certainly don't want this to be the perception, as we care greatly for the mission of our company. We'd love to hear more feedback, so we hope you will reach out: [email protected].
What needs to change to make the company culture better?

so, so much. ultimately, this is why I will probably leave. it starts at the leadership - celebrate success, be understandable about how much your asking of people, allow for better work -life balance, give positive feedback, make people feel appreciated

This is all fair, and we certainly care about these values and will prioritize them as we continue to grow. We sure hope you will reach out for further support.

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