-51
NPS
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Verve
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About Verve's Brand
Verve Group was formed to unite advertising technologies in one combined offering — a privacy-first omnichannel ad platform for advertisers and publishers. We want to build an ecosystem for the open internet that fuels growth for businesses globally. Our parent company is MGI – Media and Games Invest SE, which is listed on Nasdaq First North Premier Growth Market in Stockholm and in the Scale segment of the Frankfurt Stock Exchange. Among its major competitors, Verve is ranked in 10th place for NPS while Index Exchange is 1st, and Amobee is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Verve Ranking
- #4 / 4 of its competitors
Verve NPS
Verve's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Verve's customers would recommend using the product based on a scale of -100 to 100.
Verve Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Verve NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
Jun 2022 -50 | Jun 2022 | -50 |
Apr 2023 -40 | Apr 2023 | -40 |
Apr 2024 -51 | Apr 2024 | -51 |
How Other Brands Compare
Verve is ranked #4 for NPS among its competitors. The Trade Desk, Inc. and FreeWheel come in first and second, with Magnite coming in at third.
Verve |  The Trade Desk, Inc. |  FreeWheel |  Magnite | |
| Global Ranking | #- | #632 | #- | #- |
| NPS | -51 | 33 | 15 | -18 |
| Valuation Updated every 24 hours for public companies | - | $27.76B | $28.07B | $367.12M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verve NPS vs. Competitors
Compared to its competitors, Verve's NPS is rated right below Sharethrough.
| COMPANY | NPS Score | |
|---|---|---|
 | Index Exchange | 50 |
 | Amobee | 43 |
| The Trade Desk, Inc. | 33 |
 | InMobi | 32 |
 | PubMatic | 31 |
 | Kargo | 28 |
| FreeWheel | 15 |
| Magnite | -18 |
 | Sharethrough | -42 |
| Verve | -51 |
Verve Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Verve users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Verve Customer Loyalty vs. Competitors
Compared to its competitors, Verve's Customer Loyalty score is rated right above Sharethrough, and is preceded by InMobi.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Index Exchange | 100% |
| PubMatic | 86% |
| InMobi | 81% |
| Verve | 76% |
| Sharethrough | 74% |
| Amobee | 72% |
| The Trade Desk, Inc. | 70% |
| Kargo | 65% |
| Magnite | 64% |
| FreeWheel | 47% |
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Verve Product Quality
3.3/5
Verve has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Verve Product Information
Verve’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.verve.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Verve Product Quality vs. Competitors
Compared to its competitors, Verve's Product Quality score is rated right above FreeWheel, and is preceded by Sharethrough.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amobee | 4.3/5 |
| Kargo | 4.2/5 |
| PubMatic | 4.1/5 |
| Index Exchange | 4/5 |
| The Trade Desk, Inc. | 4/5 |
| Magnite | 3.9/5 |
| InMobi | 3.8/5 |
| Sharethrough | 3.5/5 |
| Verve | 3.3/5 |
| FreeWheel | 3.2/5 |
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Verve Pricing
Verve ROI & Value For Money
3.6/5
Verve has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Verve Pricing vs. Competitors
Compared to its competitors, Verve's ROI score is rated right above Index Exchange, and is preceded by The Trade Desk, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| PubMatic | 4.2/5 |
| Kargo | 4/5 |
| InMobi | 4/5 |
| Magnite | 4/5 |
| Amobee | 3.9/5 |
| The Trade Desk, Inc. | 3.9/5 |
| Verve | 3.6/5 |
| Index Exchange | 3.5/5 |
| Sharethrough | 3.2/5 |
| FreeWheel | 2.8/5 |
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Verve Customer Satisfaction (CSAT)
Verve Customer Satisfaction (CSAT) Score
50 / 100
Verve has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verve Customer Satisfaction vs. Competitors
Compared to its competitors, Verve's Customer Satisfaction score is rated right below FreeWheel.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Index Exchange | 100% |
| Amobee | 100% |
| Kargo | 80% |
| InMobi | 77% |
| PubMatic | 77% |
| The Trade Desk, Inc. | 75% |
| Magnite | 73% |
| Sharethrough | 67% |
| FreeWheel | 56% |
| Verve | 50% |
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Verve Customer Service
3.5/5
Verve has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Verve's Customer Service
Address
350 Fifth Avenue, Suite 7700, New York City, NY 10118
Website
https://www.verve.com
Phone Number
(646) 650 5030
Verve Customer Service vs. Competitors
Compared to its competitors, Verve's Customer Service score is rated right above Sharethrough, and is preceded by Index Exchange.
| COMPANY | Customer Service Score | |
|---|---|---|
| PubMatic | 4.6/5 |
| Amobee | 4.2/5 |
| InMobi | 4.1/5 |
| Kargo | 4/5 |
| The Trade Desk, Inc. | 4/5 |
| Magnite | 4/5 |
| Index Exchange | 3.5/5 |
| Verve | 3.5/5 |
| Sharethrough | 3.3/5 |
| FreeWheel | 3.2/5 |
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Verve as an Employer
3.9/5
Verve has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Verve scored a -51 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Verve would recommend the brand to a friend. ENPS measures how likely Verve employees would recommend working at Verve to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
