

Act! is the leading provider of all-in-one CRM and Marketing Automation solutions that empower small and midsize businesses to market better, sell more, and create customers for life. Among its major competitors, Act! is ranked in 8th place for NPS while monday.com is 1st, and Pipedrive is 2nd. Overall, Act! has a neutral social sentiment, when analyzing social media channels and online mentions.

Steve leads Act!’s global marketing team overseeing the planning, developing, and execution of the company’s marketing strategy. Bringing over 20 years of experience to Act!, his success in generating revenues by increasing sales has led to successful marketing initiatives throughout his career. Prior to Act!, Steve was CMO at DaySmart, a leading provider of business management solutions. There, he oversaw a multi-disciplinary marketing team that drove demand generation and lead capture for four distinct product brands. This team drove exponential inbound leads, which tripled the company’s revenue — resulting in DaySmart’s acquisition by LLR and Parthenon Capital in 2019. Prior to that, he was VP of Marketing at Sonian, an information archival company (acquired by Barracuda Networks in 2017) focused on retaining and retrieving critical data and protecting intellectual property. At Sonian, Steve served on the executive committee and instituted marketing automation systems and GTM strategies which drove 40 percent YOY revenue growth. Before that, he ran his own marketing and creative services firm, bold, which delivered award-winning design and comprehensive marketing campaigns to B2C and B2B Fortune 500 and start-up clients around the world.
Act!'s Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Act!'s customers would recommend using the product based on a scale of -100 to 100.
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
| Summary | Date | Score |
|---|---|---|
Aug 2020 25 | Aug 2020 | 25 |
Feb 2021 28 | Feb 2021 | 28 |
Act! is ranked #4 for NPS among its competitors. Pipedrive and MailChimp come in first and second, with HubSpot coming in at third.
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compared to its competitors, Act!'s NPS is rated right above Pardot, and is preceded by Infusionsoft.
| COMPANY | NPS Score | |
|---|---|---|
![]() | monday.com | 49 |
![]() | Pipedrive | 48 |
![]() | MailChimp | 47 |
![]() | Zoho | 41 |
![]() | HubSpot | 35 |
![]() | Datanyze | 32 |
![]() | Infusionsoft | 30 |
![]() | Act! | 28 |
![]() | Pardot | 20 |
![]() | Act-On Software | 0 |
![]() | KEAP | N/A |
![]() | Apto | -71 |
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Act! users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Compared to its competitors, Act!'s Customer Loyalty score is rated right above Pardot.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Act! | 100% |
![]() | Pardot | 100% |
![]() | Apto | 100% |
![]() | Pipedrive | 84% |
![]() | monday.com | 83% |
![]() | Zoho | 80% |
![]() | HubSpot | 79% |
![]() | MailChimp | 70% |
![]() | Infusionsoft | 68% |
![]() | Datanyze | N/A |
![]() | Act-On Software | N/A |
![]() | KEAP | N/A |
Act! has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Act! serves markets in the United States, Europe, Australia, and Canada. Act! supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Act!’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Act!'s product the highest.
Act!'s Product Quality score was rated highest by customers from the Tech industry.
Act!'s Product Quality score was rated 4.8 stars by Tech industry customers.
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Compared to its competitors, Act!'s Product Quality score is rated right above Apto, and is preceded by Datanyze.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | monday.com | 4.3/5 |
![]() | Zoho | 4.2/5 |
![]() | Pipedrive | 4.2/5 |
![]() | HubSpot | 4.2/5 |
![]() | MailChimp | 4.1/5 |
![]() | Infusionsoft | 4.1/5 |
![]() | Pardot | 4.1/5 |
![]() | Act-On Software | 4/5 |
![]() | Datanyze | 3.7/5 |
![]() | Act! | 3.7/5 |
![]() | Apto | 3.2/5 |
![]() | KEAP | N/A |
Act! has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Act! has a pricing structure that accommodates small and medium businesses. Starting from £8/month, Act! uses a subscription model and offers the following: Act! CRM only : £ 28 / user / month and Act! Growth Suite : £ 59 / user / month.
Compared to its competitors, Act!'s ROI score is rated right above Datanyze, and is preceded by Pardot.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Zoho | 4.3/5 |
![]() | Pipedrive | 4.2/5 |
![]() | monday.com | 4.1/5 |
![]() | MailChimp | 4.1/5 |
![]() | HubSpot | 4/5 |
![]() | Infusionsoft | 3.8/5 |
![]() | Pardot | 3.8/5 |
![]() | Act! | 3.7/5 |
![]() | Datanyze | 3.6/5 |
![]() | Apto | 3/5 |
![]() | Act-On Software | N/A |
![]() | KEAP | N/A |
Act! has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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8800 N. Gainey Center Drive Ste. 250, Scottsdale, AZ 85258
http://act.com/
(877) 228-8377
Compared to its competitors, Act!'s Customer Service score is rated right above Pardot, and is preceded by Infusionsoft.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | monday.com | 4.1/5 |
![]() | HubSpot | 4.1/5 |
![]() | Pipedrive | 4.1/5 |
![]() | Zoho | 4.1/5 |
![]() | Apto | 4/5 |
![]() | MailChimp | 3.9/5 |
![]() | Datanyze | 3.7/5 |
![]() | Infusionsoft | 3.6/5 |
![]() | Act! | 3.6/5 |
![]() | Pardot | 3.5/5 |
![]() | Act-On Software | N/A |
![]() | KEAP | N/A |
Act! has a 4.2/5 stars for its overall company culture rated by their employees

Act! scored a 28 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Act! would recommend the brand to a friend. ENPS measures how likely Act! employees would recommend working at Act! to a friend.
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
| 61% | Promoters |
|---|---|
| 31% | Passive |
| 8% | Detractors |