Act! NPS & Customer Reviews | Comparably
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About Act! Brand

Act! is the leading provider of all-in-one CRM and Marketing Automation solutions that empower small and midsize businesses to market better, sell more, and create customers for life. Among its major competitors, Act! is ranked in 8th place for NPS while monday.com is 1st, and Pipedrive is 2nd. Overall, Act! has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service

Act! CMO
  Act! CMO

Steve Martin

Steve leads Act!’s global marketing team overseeing the planning, developing, and execution of the company’s marketing strategy. Bringing over 20 years of experience to Act!, his success in generating revenues by increasing sales has led to successful marketing initiatives throughout his career. Prior to Act!, Steve was CMO at DaySmart, a leading provider of business management solutions. There, he oversaw a multi-disciplinary marketing team that drove demand generation and lead capture for four distinct product brands. This team drove exponential inbound leads, which tripled the company’s revenue — resulting in DaySmart’s acquisition by LLR and Parthenon Capital in 2019. Prior to that, he was VP of Marketing at Sonian, an information archival company (acquired by Barracuda Networks in 2017) focused on retaining and retrieving critical data and protecting intellectual property. At Sonian, Steve served on the executive committee and instituted marketing automation systems and GTM strategies which drove 40 percent YOY revenue growth. Before that, he ran his own marketing and creative services firm, bold, which delivered award-winning design and comprehensive marketing campaigns to B2C and B2B Fortune 500 and start-up clients around the world.

Act! Ranking

Act! NPS

Act!'s Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Act!'s customers would recommend using the product based on a scale of -100 to 100.

Act! Overall NPS

28
NPS
52%Promoters
24%Passives
24%Detractors
Act! Overall NPS

Act! NPS Trend

-100
-50
0
50
100
Aug 2020
25
Aug 202025
Feb 2021
28
Feb 202128

How Other Brands Compare

Act! is ranked #4 for NPS among its competitors. Pipedrive and MailChimp come in first and second, with HubSpot coming in at third.

Act! Logo
Act!
HubSpot's Logo
HubSpot
MailChimp's Logo
MailChimp
Pipedrive's Logo
Pipedrive
Global Ranking#-#224#637#895
NPS28354748
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral-Neutral
Valuation Updated every 24 hours for public companies-$22.51B-$300.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Act! NPS vs. Competitors

Compared to its competitors, Act!'s NPS is rated right above Pardot, and is preceded by Infusionsoft.

Act! Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Act! users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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100
100%
0
0%
Act! Customer Loyalty

Act! Customer Loyalty vs. Competitors

Compared to its competitors, Act!'s Customer Loyalty score is rated right above Pardot.

COMPANYCustomer Loyalty Score
Act!100%
Pardot100%
Apto100%
Pipedrive84%
monday.com83%
Zoho80%
HubSpot79%
MailChimp70%
Infusionsoft68%
DatanyzeN/A
Act-On SoftwareN/A
KEAPN/A

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Pardot's Logo
Apto's Logo
Pipedrive's Logo
monday.com's Logo
Zoho's Logo
HubSpot's Logo
MailChimp's Logo
Infusionsoft's Logo
Datanyze's Logo
Act-On Software's Logo
KEAP's Logo

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Act! Product Quality

3.7/5

Act! has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Act! Product Information

Act! serves markets in the United States, Europe, Australia, and Canada. Act! supports iOS, Web, and Android devices and offers products for small and medium sized businesses.

Act!’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Act!'s product the highest.

Website
http://act.com/
Company Size
51-200 Employees

Industry

Tech
SaaS
Small Business Services

Languages Supported

English
French
German

Product Type

CRM Software
Marketing Automation Software
Online Marketing Software
Contact Management Software

Quick Insights into Act! Product Quality

Act!'s Product Quality score was rated highest by customers from the Tech industry.

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Ranked Act! Product Quality the Highest

Tech
4.8

Act! Product Quality Score by Industry

Act!'s Product Quality score was rated 4.8 stars by Tech industry customers.

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Tech
4.8

Act! Product Quality vs. Competitors

Compared to its competitors, Act!'s Product Quality score is rated right above Apto, and is preceded by Datanyze.

COMPANYProduct Quality Score
monday.com4.3/5
Zoho4.2/5
Pipedrive4.2/5
HubSpot4.2/5
MailChimp4.1/5
Infusionsoft4.1/5
Pardot4.1/5
Act-On Software4/5
Datanyze3.7/5
Act!3.7/5
Apto3.2/5
KEAPN/A

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Pipedrive's Logo
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KEAP's Logo

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Act! Pricing

Act! ROI & Value For Money

3.7/5

Act! has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Act! Pricing Plans

Act! has a pricing structure that accommodates small and medium businesses. Starting from £8/month, Act! uses a subscription model and offers the following: Act! CRM only : £ 28 / user / month and Act! Growth Suite : £ 59 / user / month.

Who Uses Act!?

Small Businesses
Medium Businesses

Act! Pricing vs. Competitors

Compared to its competitors, Act!'s ROI score is rated right above Datanyze, and is preceded by Pardot.

COMPANYPricing Score
Zoho4.3/5
Pipedrive4.2/5
monday.com4.1/5
MailChimp4.1/5
HubSpot4/5
Infusionsoft3.8/5
Pardot3.8/5
Act!3.7/5
Datanyze3.6/5
Apto3/5
Act-On SoftwareN/A
KEAPN/A

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Act! Logo
VS
Zoho's Logo
Pipedrive's Logo
monday.com's Logo
MailChimp's Logo
HubSpot's Logo
Infusionsoft's Logo
Pardot's Logo
Datanyze's Logo
Apto's Logo
Act-On Software's Logo
KEAP's Logo

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Act! Customer Service

3.6/5

Act! has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Act!'s Customer Service

Address

8800 N. Gainey Center Drive Ste. 250, Scottsdale, AZ 85258


Website

http://act.com/


Phone Number

(877) 228-8377

Act! Customer Service vs. Competitors

Compared to its competitors, Act!'s Customer Service score is rated right above Pardot, and is preceded by Infusionsoft.

COMPANYCustomer Service Score
monday.com4.1/5
HubSpot4.1/5
Pipedrive4.1/5
Zoho4.1/5
Apto4/5
MailChimp3.9/5
Datanyze3.7/5
Infusionsoft3.6/5
Act!3.6/5
Pardot3.5/5
Act-On SoftwareN/A
KEAPN/A

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Act! Logo
VS
monday.com's Logo
HubSpot's Logo
Pipedrive's Logo
Zoho's Logo
Apto's Logo
MailChimp's Logo
Datanyze's Logo
Infusionsoft's Logo
Pardot's Logo
Act-On Software's Logo
KEAP's Logo

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Act! as an Employer

4.2/5

Act! has a 4.2/5 stars for its overall company culture rated by their employees

  Act! CEO
top
5%
CEO of Act!

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Act! scored a 28 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Act! would recommend the brand to a friend. ENPS measures how likely Act! employees would recommend working at Act! to a friend.

Net Promoter Score

28
NPS Score
52%Promoters
24%Passive
24%Detractors

Employee Net Promoter Score

53
eNPS Score
61%Promoters
31%Passive
8%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Costco  Costco CEO
W. Craig Jelinek
Retail
2
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
3
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
4
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
5
Apple  Apple CEO
Timothy Cook
Tech
6
Nike  Nike CEO
John Donahoe
Fashion and Beauty
7
Target  Target CEO
Brian Cornell
Retail