-51
NPS
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Big Viking Games
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About Big Viking Games' Brand
Leader in free-to-play social, mobile and HTML5 games, with an award-winning office culture (Great Place to Work Institute, Top Employer) Among its major competitors, Big Viking Games is ranked in 11th place for NPS while Naughty Dog is 1st, and Discord is 2nd.
Brand at a Glance
93%
Customer Loyalty
2.3/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Big Viking Games Ranking
- #4 / 4 of its competitors
Big Viking Games NPS
Big Viking Games's Net Promoter Score (NPS) is a -51 with 23% Promoters, 3% Passives, and 74% Detractors. Net Promoter Score tracks whether Big Viking Games's customers would recommend using the product based on a scale of -100 to 100.
Big Viking Games Overall NPS
| 23% | Promoters |
|---|---|
| 3% | Passives |
| 74% | Detractors |
Big Viking Games NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -29 | Feb 2024 | -29 |
Mar 2024 -32 | Mar 2024 | -32 |
Apr 2024 -30 | Apr 2024 | -30 |
May 2024 -32 | May 2024 | -32 |
Jun 2024 -34 | Jun 2024 | -34 |
Sep 2024 -36 | Sep 2024 | -36 |
Oct 2024 -38 | Oct 2024 | -38 |
Feb 2025 -40 | Feb 2025 | -40 |
Mar 2025 -45 | Mar 2025 | -45 |
May 2025 -47 | May 2025 | -47 |
Jul 2025 -49 | Jul 2025 | -49 |
Jan 2026 -51 | Jan 2026 | -51 |
How Other Brands Compare
Big Viking Games is ranked #4 for NPS among its competitors. Discord and Riot Games come in first and second, with Activision Blizzard coming in at third.
Big Viking Games |  Riot Games |  Discord |  Activision Blizzard | |
| Global Ranking | #- | #77 | #289 | #527 |
| NPS | -51 | 23 | 53 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.52B | $2.05B | $74.97B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Big Viking Games NPS by Gender
Female customers rated Big Viking Games's NPS 30 points higher than Male customers.
Male
-66
Big Viking Games's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-36
Big Viking Games's NPS was rated -36 by Female customers on Comparably.
32%
Promoters
0%
Passives
68%
Detractors
Big Viking Games NPS by Ethnicity
Big Viking Games's NPS was rated -44 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
Big Viking Games NPS by Age
Big Viking Games's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Big Viking Games NPS by Usage
Big Viking Games's NPS was rated the highest by customers who have used Big Viking Games's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -42 | Over 10 Years | -42 |
Big Viking Games NPS vs. Competitors
Compared to its competitors, Big Viking Games's NPS is rated right below Scopely.
| COMPANY | NPS Score | |
|---|---|---|
 | Naughty Dog | 60 |
| Discord | 53 |
| Riot Games | 23 |
 | Portalarium | N/A |
 | East Side Games | N/A |
 | Uken Studios | N/A |
 | Electronic Arts (EA) | -11 |
 | Jam City | -11 |
| Activision Blizzard | -13 |
 | Zynga | -18 |
 | MobilityWare | -25 |
 | Glu Mobile | -39 |
 | Scopely | -49 |
| Big Viking Games | -51 |
Big Viking Games Customer Reviews
Out of the 7 Big Viking Games customer reviews 2 were positive and 5 were constructive. Big Viking Games customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Big Viking Games Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Big Viking Games users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Big Viking Games Customer Loyalty Score by Gender
Male customers rated Big Viking Games's Customer Loyalty score 5% higher than Female customers.
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Male
100%
Yes
Female
95%
Yes
Big Viking Games Customer Loyalty Score by Ethnicity
Big Viking Games's Customer Loyalty score was rated 95% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Big Viking Games.
95
out of 100
Caucasian
Big Viking Games Customer Loyalty Score by Age
Big Viking Games's Customer Loyalty score was rated 100% by customers ages 51-55 and customers ages 61-65 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
61-65 100% | 61-65 | 100% |
Big Viking Games Customer Loyalty Score by Usage
Big Viking Games's Customer Loyalty score was rated the highest by customers who have used Big Viking Games's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Big Viking Games Customer Loyalty Score by Industry
Big Viking Games's Customer Loyalty score was rated 100% by Tech industry customers.
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Big Viking Games Customer Loyalty vs. Competitors
Compared to its competitors, Big Viking Games's Customer Loyalty score is rated right above Naughty Dog.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Big Viking Games | 93% |
| Naughty Dog | 90% |
| Discord | 90% |
| MobilityWare | 85% |
| Riot Games | 83% |
| Glu Mobile | 83% |
| Jam City | 78% |
| Scopely | 78% |
| Electronic Arts (EA) | 70% |
| Activision Blizzard | 70% |
| Zynga | 69% |
| Portalarium | N/A |
| East Side Games | N/A |
| Uken Studios | N/A |
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Big Viking Games Product Quality
2.3/5
Big Viking Games has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Big Viking Games Product Information
Big Viking Games’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Big Viking Games's product the highest.
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
Quick Insights into Big Viking Games Product Quality
Big Viking Games's Product Quality score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked Big Viking Games Product Quality the Highest
Ranked Big Viking Games Product Quality the Lowest
Big Viking Games Product Quality Score by Gender
Female customers rated Big Viking Games's Product Quality score 0.4 stars higher than Male customers.
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Male
1.7/5
Female
2.1/5
Big Viking Games Product Quality Score by Ethnicity
Big Viking Games's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Big Viking Games Product Quality Score by Age
Big Viking Games's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.1 | 51-55 | 3.1 |
61-65 1.8 | 61-65 | 1.8 |
Big Viking Games Product Quality Score by Usage
Big Viking Games's Product Quality score was rated the highest by customers who have used Big Viking Games's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Big Viking Games Product Quality Score by Industry
Big Viking Games's Product Quality score was rated 1.5 stars by Tech industry customers.
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Big Viking Games Product Quality vs. Competitors
Compared to its competitors, Big Viking Games's Product Quality score is rated right above Scopely, and is preceded by Glu Mobile.
| COMPANY | Product Quality Score | |
|---|---|---|
| Naughty Dog | 4.5/5 |
| Discord | 4.2/5 |
| Riot Games | 3.7/5 |
| MobilityWare | 3.1/5 |
| Electronic Arts (EA) | 3.1/5 |
| Activision Blizzard | 3/5 |
| Jam City | 2.8/5 |
| Zynga | 2.8/5 |
| Glu Mobile | 2.4/5 |
| Big Viking Games | 2.3/5 |
| Scopely | 2.1/5 |
| Portalarium | N/A |
| East Side Games | N/A |
| Uken Studios | N/A |
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Big Viking Games Pricing
Big Viking Games ROI & Value For Money
2.1/5
Big Viking Games has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Big Viking Games Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Big Viking Games ROI
Big Viking Games's ROI score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked Big Viking Games ROI the Highest
Ranked Big Viking Games ROI the Lowest
Big Viking Games ROI Score by Gender
Female customers rated Big Viking Games's ROI score 0.4 stars higher than Male customers.
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Male
1.5/5
Female
1.9/5
Big Viking Games ROI Score by Ethnicity
Big Viking Games's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Big Viking Games.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Big Viking Games ROI Score by Age
Big Viking Games's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3 | 51-55 | 3 |
61-65 1.5 | 61-65 | 1.5 |
Big Viking Games ROI Score by Usage
Big Viking Games's ROI score was rated 1.7 stars by customers who have used Big Viking Games's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Big Viking Games ROI Score by Industry
Big Viking Games's ROI score was rated 1.5 stars by Tech industry customers.
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Big Viking Games Pricing vs. Competitors
Compared to its competitors, Big Viking Games's ROI score is rated right above Glu Mobile, and is preceded by Zynga.
| COMPANY | Pricing Score | |
|---|---|---|
| Naughty Dog | 4.2/5 |
| Discord | 4/5 |
| Riot Games | 3.6/5 |
| Jam City | 3.2/5 |
| Electronic Arts (EA) | 2.9/5 |
| Activision Blizzard | 2.8/5 |
| MobilityWare | 2.8/5 |
| Zynga | 2.7/5 |
| Big Viking Games | 2.1/5 |
| Glu Mobile | 2/5 |
| Scopely | 1.9/5 |
| Portalarium | N/A |
| East Side Games | N/A |
| Uken Studios | N/A |
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Big Viking Games Customer Satisfaction (CSAT)
Big Viking Games Customer Satisfaction (CSAT) Score
27 / 100
Big Viking Games has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
26%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Big Viking Games Customer Satisfaction
Big Viking Games's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked Big Viking Games Customer Satisfaction the Highest
Ranked Big Viking Games Customer Satisfaction the Lowest
Big Viking Games Customer Satisfaction Score by Gender
Female customers rated Big Viking Games's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
26 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 32% | |
Very Dissatisfied | 37% |
Big Viking Games Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Big Viking Games' Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
22%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
50%
Big Viking Games Customer Satisfaction Score by Age
Big Viking Games's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 40% | |||||||||||||||
| 61-65 | 20% |
Big Viking Games Customer Satisfaction Score by Usage
Big Viking Games's Customer Satisfaction score was rated 24 points by customers who have used Big Viking Games's products/services for Over 10 Years.
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Big Viking Games Customer Satisfaction vs. Competitors
Compared to its competitors, Big Viking Games's Customer Satisfaction score is rated right above Glu Mobile, and is preceded by Scopely.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Naughty Dog | 86% |
| Discord | 79% |
| MobilityWare | 75% |
| Riot Games | 69% |
| Electronic Arts (EA) | 56% |
| Jam City | 50% |
| Activision Blizzard | 47% |
| Zynga | 44% |
| Scopely | 29% |
| Big Viking Games | 27% |
| Glu Mobile | 25% |
| Portalarium | 0% |
| East Side Games | 0% |
| Uken Studios | 0% |
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Big Viking Games Customer Service
2.2/5
Big Viking Games has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Big Viking Games's Customer Service
Address
Remote, Canada
Website
https://www.bigvikinggames.com/
Phone Number
(519) 266-6867
Quick Insights into Big Viking Games Customer Service
Big Viking Games's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked Big Viking Games Customer Service the Highest
Ranked Big Viking Games Customer Service the Lowest
Big Viking Games Customer Service Score by Gender
Female customers rated Big Viking Games's Customer Service score 0.6 stars higher than Male customers.
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Male
1.5/5
Female
2.1/5
Big Viking Games Customer Service Score by Ethnicity
Big Viking Games's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Big Viking Games Customer Service Score by Age
Big Viking Games's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.8 | 51-55 | 2.8 |
61-65 1.5 | 61-65 | 1.5 |
Big Viking Games Customer Service Score by Usage
Big Viking Games's Customer Service score was rated the highest by customers who have used Big Viking Games's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Big Viking Games Customer Service Score by Industry
Big Viking Games's Customer Service score was rated 1.5 stars by Tech industry customers.
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Big Viking Games Customer Service vs. Competitors
Compared to its competitors, Big Viking Games's Customer Service score is rated right above Glu Mobile, and is preceded by Zynga.
| COMPANY | Customer Service Score | |
|---|---|---|
| Naughty Dog | 4.2/5 |
| Discord | 3.9/5 |
| Riot Games | 3.5/5 |
| Jam City | 3.2/5 |
| MobilityWare | 3.1/5 |
| Electronic Arts (EA) | 2.9/5 |
| Activision Blizzard | 2.7/5 |
| Zynga | 2.7/5 |
| Big Viking Games | 2.2/5 |
| Glu Mobile | 2/5 |
| Scopely | 2/5 |
| Portalarium | N/A |
| East Side Games | N/A |
| Uken Studios | N/A |
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Big Viking Games as an Employer
3.2/5
Big Viking Games has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Big Viking Games scored a -51 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Big Viking Games would recommend the brand to a friend. ENPS measures how likely Big Viking Games employees would recommend working at Big Viking Games to a friend.
Net Promoter Score
-51
NPS Score
| 23% | Promoters |
|---|---|
| 3% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 13% | Promoters |
|---|---|
| 31% | Passive |
| 56% | Detractors |
