80
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Customertimes
Marketing or Exec? Claim Your Free Account
About Customertimes' Brand
Customertimes is an expert product development and systems integration partner, engineering digital solutions that scale on-demand. Among its major competitors, Customertimes is ranked in 2nd place for NPS while CodeScience, Inc. is 1st, and Deloitte (US) is 3rd.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Customertimes Ranking
- #1 / 4 of its competitors
Customertimes NPS
Customertimes's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Customertimes's customers would recommend using the product based on a scale of -100 to 100.
Customertimes Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Customertimes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Nov 2022 66 | Nov 2022 | 66 |
Sep 2023 75 | Sep 2023 | 75 |
Jul 2024 80 | Jul 2024 | 80 |
How Other Brands Compare
Customertimes is ranked first for NPS among its competitors. Deloitte (US) and EPAM Systems come in second and third, with Accenture coming in at #4.
Customertimes |  Accenture |  Deloitte (US) |  EPAM Systems | |
| Global Ranking | #- | #124 | #154 | #396 |
| NPS | 80 | 20 | 27 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | $14.94B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Customertimes NPS vs. Competitors
Compared to its competitors, Customertimes's NPS is rated right above Deloitte (US), and is preceded by CodeScience, Inc..
Customertimes Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Customertimes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Customertimes Customer Loyalty vs. Competitors
Compared to its competitors, Customertimes's Customer Loyalty score is rated right above TCS (Tata Consultancy Services), and is preceded by CodeScience, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | CodeScience, Inc. | 100% |
| Customertimes | 85% |
 | TCS (Tata Consultancy Services) | 83% |
 | Infosys | 82% |
 | Cognizant Technology Solutions | 82% |
| EPAM Systems | 81% |
 | Silverline | 81% |
 | Capgemini | 77% |
| Deloitte (US) | 72% |
| Accenture | 71% |
 | Pitcher | N/A |
Unlock Customertimes Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Customertimes Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customertimes Product Quality
4/5
Customertimes has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Customertimes' overall Product Quality score rated by its users and customers.
Customertimes Product Information
Customertimes’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://customertimes.com
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
Customertimes Product Quality vs. Competitors
Compared to its competitors, Customertimes's Product Quality score is rated right above Deloitte (US), and is preceded by CodeScience, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| CodeScience, Inc. | 4.5/5 |
| Customertimes | 4/5 |
| Deloitte (US) | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| EPAM Systems | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Capgemini | 3.7/5 |
| Silverline | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Pitcher | 3.4/5 |
Unlock Customertimes Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Customertimes Product Quality vs. Competitors data and gain insights into your customers today.
Customertimes Pricing
Customertimes ROI & Value For Money
4.1/5
Customertimes has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Customertimes' overall ROI score rated by its users and customers.
Customertimes Pricing vs. Competitors
Compared to its competitors, Customertimes's ROI score is rated right above Silverline, and is preceded by CodeScience, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| CodeScience, Inc. | 4.7/5 |
| Customertimes | 4.1/5 |
| Silverline | 4/5 |
| Deloitte (US) | 3.9/5 |
| Capgemini | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| EPAM Systems | 3.8/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Pitcher | 3.3/5 |
Unlock Customertimes ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Customertimes ROI vs. Competitors data and gain insights into your customers today.
Customertimes Customer Satisfaction (CSAT)
Customertimes Customer Satisfaction (CSAT) Score
100 / 100
Customertimes has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Customertimes Customer Satisfaction vs. Competitors
Compared to its competitors, Customertimes's Customer Satisfaction score is rated right above EPAM Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Customertimes | 100% |
| EPAM Systems | 83% |
| Silverline | 80% |
| Infosys | 77% |
| TCS (Tata Consultancy Services) | 75% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Capgemini | 69% |
| Cognizant Technology Solutions | 64% |
| CodeScience, Inc. | 0% |
| Pitcher | 0% |
Unlock Customertimes Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Customertimes Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customertimes Customer Service
4.1/5
Customertimes has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Customertimes' overall Customer Service score rated by its users and customers.
About Customertimes's Customer Service
Address
3 Columbus Circle, 15th Floor, 1513 New York, NY, New York City, NY 10019
Website
https://customertimes.com
Phone Number
212-520-0059
Customertimes's Social Links
Customertimes Customer Service vs. Competitors
Compared to its competitors, Customertimes's Customer Service score is rated right above Deloitte (US), and is preceded by CodeScience, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| CodeScience, Inc. | 4.7/5 |
| Customertimes | 4.1/5 |
| Deloitte (US) | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| EPAM Systems | 3.9/5 |
| Silverline | 3.9/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| Capgemini | 3.8/5 |
| Pitcher | 3.7/5 |
| Cognizant Technology Solutions | 3.5/5 |
Unlock Customertimes Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Customertimes Customer Service vs. Competitors data and gain insights into your customers today.
Customertimes as an Employer
4.2/5
Customertimes has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Customertimes scored a 80 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Customertimes would recommend the brand to a friend. ENPS measures how likely Customertimes employees would recommend working at Customertimes to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 59% | Promoters |
|---|---|
| 12% | Passive |
| 29% | Detractors |
