-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
FastSpring
Marketing or Exec? Claim Your Free Account
About FastSpring's Brand
FastSpring is a cloud-based eCommerce and subscription billing platform for digital content. Among its major competitors, FastSpring is ranked in 10th place for NPS while Recurly is 1st, and Chargebee is 2nd.
Brand at a Glance
65%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
FastSpring Ranking
- #4 / 4 of its competitors
FastSpring NPS
FastSpring's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FastSpring's customers would recommend using the product based on a scale of -100 to 100.
FastSpring Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FastSpring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Oct 2025 -100 | Oct 2025 | -100 |
How Other Brands Compare
FastSpring is ranked #4 for NPS among its competitors. Shopify and Stripe come in first and second, with Braintree coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FastSpring NPS vs. Competitors
Compared to its competitors, FastSpring's NPS is rated right below BlueSnap.
| COMPANY | NPS Score | |
|---|---|---|
 | Recurly | 50 |
 | Chargebee | 44 |
 | Shopify | 33 |
 | Stripe | 26 |
 | 2Checkout | 12 |
 | Braintree | 6 |
 | Zuora | 4 |
 | Digital River | -10 |
 | BlueSnap | -39 |
| FastSpring | -100 |
FastSpring Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of FastSpring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FastSpring Customer Loyalty vs. Competitors
Compared to its competitors, FastSpring's Customer Loyalty score is rated right above Braintree, and is preceded by Chargebee.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 2Checkout | 92% |
| Recurly | 85% |
| Stripe | 77% |
| Zuora | 77% |
| Shopify | 75% |
| Digital River | 72% |
| Chargebee | 68% |
| FastSpring | 65% |
| Braintree | 60% |
| BlueSnap | 54% |
Unlock FastSpring Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full FastSpring Customer Loyalty vs. Competitors data and gain insights into your customers today.
FastSpring Product Quality
2.8/5
FastSpring has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FastSpring's overall Product Quality score rated by its users and customers.
FastSpring Product Information
FastSpring’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://fastspring.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
SaaS
FastSpring Product Quality vs. Competitors
Compared to its competitors, FastSpring's Product Quality score is rated right below BlueSnap.
| COMPANY | Product Quality Score | |
|---|---|---|
| Recurly | 4.2/5 |
| Shopify | 4/5 |
| Chargebee | 3.9/5 |
| Zuora | 3.8/5 |
| Stripe | 3.8/5 |
| 2Checkout | 3.4/5 |
| Braintree | 2.9/5 |
| Digital River | 2.8/5 |
| BlueSnap | 2.8/5 |
| FastSpring | 2.8/5 |
Unlock FastSpring Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full FastSpring Product Quality vs. Competitors data and gain insights into your customers today.
FastSpring Pricing
FastSpring ROI & Value For Money
2.7/5
FastSpring has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FastSpring's overall ROI score rated by its users and customers.
FastSpring Pricing vs. Competitors
Compared to its competitors, FastSpring's ROI score is rated right below Digital River.
| COMPANY | Pricing Score | |
|---|---|---|
| Recurly | 4.1/5 |
| Shopify | 4/5 |
| Zuora | 3.9/5 |
| Stripe | 3.7/5 |
| Chargebee | 3.6/5 |
| 2Checkout | 3.2/5 |
| Braintree | 3/5 |
| BlueSnap | 2.8/5 |
| Digital River | 2.7/5 |
| FastSpring | 2.7/5 |
Unlock FastSpring ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full FastSpring ROI vs. Competitors data and gain insights into your customers today.
FastSpring Customer Satisfaction (CSAT)
FastSpring Customer Satisfaction (CSAT) Score
33 / 100
FastSpring has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FastSpring Customer Satisfaction vs. Competitors
Compared to its competitors, FastSpring's Customer Satisfaction score is rated right above 2Checkout, and is preceded by Digital River.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Recurly | 100% |
| Zuora | 84% |
| Shopify | 78% |
| Stripe | 68% |
| Chargebee | 50% |
| BlueSnap | 50% |
| Digital River | 37% |
| FastSpring | 33% |
| 2Checkout | 26% |
| Braintree | 0% |
Unlock FastSpring Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full FastSpring Customer Satisfaction vs. Competitors data and gain insights into your customers today.
FastSpring Customer Service
2.4/5
FastSpring has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock FastSpring's overall Customer Service score rated by its users and customers.
About FastSpring's Customer Service
Address
801 Garden St, Santa Barbara, CA 93101
Website
https://fastspring.com/
FastSpring's Social Links
FastSpring Customer Service vs. Competitors
Compared to its competitors, FastSpring's Customer Service score is rated right below BlueSnap.
| COMPANY | Customer Service Score | |
|---|---|---|
| Recurly | 4.2/5 |
| Shopify | 4/5 |
| Chargebee | 3.7/5 |
| Zuora | 3.7/5 |
| Stripe | 3.6/5 |
| 2Checkout | 2.9/5 |
| Braintree | 2.9/5 |
| Digital River | 2.7/5 |
| BlueSnap | 2.6/5 |
| FastSpring | 2.4/5 |
Unlock FastSpring Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full FastSpring Customer Service vs. Competitors data and gain insights into your customers today.
FastSpring as an Employer
3.9/5
FastSpring has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
FastSpring scored a -100 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of FastSpring would recommend the brand to a friend. ENPS measures how likely FastSpring employees would recommend working at FastSpring to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 39% | Promoters |
|---|---|
| 39% | Passive |
| 22% | Detractors |
