5
NPS
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Movate
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About Movate's Brand
Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. Among its major competitors, Movate is ranked in 8th place for NPS while TaskUs is 1st, and TP is 2nd.Their current valuation is $83.47M
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
Movate Ranking
- #4 / 4 of its competitors
Movate NPS
Movate's Net Promoter Score (NPS) is a 5 with 42% Promoters, 21% Passives, and 37% Detractors. Net Promoter Score tracks whether Movate's customers would recommend using the product based on a scale of -100 to 100.
Movate Overall NPS
| 42% | Promoters |
|---|---|
| 21% | Passives |
| 37% | Detractors |
Movate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -20 | Dec 2021 | -20 |
Jan 2022 -34 | Jan 2022 | -34 |
Feb 2022 -43 | Feb 2022 | -43 |
Apr 2022 -25 | Apr 2022 | -25 |
May 2022 -30 | May 2022 | -30 |
Jun 2022 -27 | Jun 2022 | -27 |
Nov 2022 -16 | Nov 2022 | -16 |
Dec 2022 -9 | Dec 2022 | -9 |
May 2023 -15 | May 2023 | -15 |
Jun 2023 -21 | Jun 2023 | -21 |
Jan 2024 -6 | Jan 2024 | -6 |
Jul 2024 6 | Jul 2024 | 6 |
How Other Brands Compare
Movate is ranked #4 for NPS among its competitors. TaskUs and Accenture come in first and second, with Concentrix coming in at third. Among those competitors, it is the lowest valued company behind Accenture.
Movate |  Accenture |  Concentrix |  TaskUs | |
| Global Ranking | #- | #124 | #363 | #859 |
| NPS | 5 | 20 | 15 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $83.47M | $168.12B | $4.34B | $750.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Movate NPS by Gender
Movate's NPS was rated 25 by Male customers on Comparably.
Male
25
Movate's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Movate's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Movate NPS vs. Competitors
Compared to its competitors, Movate's NPS is rated right above Foundever, and is preceded by Hexaware Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| TaskUs | 34 |
 | TP | 33 |
 | Mindtree | 30 |
| Accenture | 20 |
| Concentrix | 15 |
 | Genpact | 12 |
 | Hexaware Technologies | 11 |
| Movate | 5 |
 | Foundever | -2 |
 | Sutherland Global Services | -6 |
 | TTEC | -10 |
Movate Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Movate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Movate Customer Loyalty Score by Gender
Movate's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Movate Customer Loyalty Score by Industry
Movate's Customer Loyalty score was rated 100% by Tech industry customers.
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Movate Customer Loyalty vs. Competitors
Compared to its competitors, Movate's Customer Loyalty score is rated right below Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mindtree | 88% |
| TaskUs | 85% |
| Sutherland Global Services | 84% |
| Hexaware Technologies | 83% |
| Genpact | 80% |
| Foundever | 79% |
| TP | 78% |
| Concentrix | 75% |
| TTEC | 73% |
| Accenture | 71% |
| Movate | 69% |
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Movate Product Quality
3.1/5
Movate has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Movate Product Information
Movate’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Movate's product the highest.
- Website
- https://www.movate.com
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into Movate Product Quality
Movate's Product Quality score was rated highest by Male customers.
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Ranked Movate Product Quality the Highest
Movate Product Quality Score by Gender
Movate's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Movate.
Male
4.1/5
Female
N/A
Movate Product Quality Score by Industry
Movate's Product Quality score was rated 4.1 stars by Tech industry customers.
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Movate Product Quality vs. Competitors
Compared to its competitors, Movate's Product Quality score is rated right below TTEC.
| COMPANY | Product Quality Score | |
|---|---|---|
| TaskUs | 4.1/5 |
| TP | 4/5 |
| Sutherland Global Services | 3.9/5 |
| Mindtree | 3.8/5 |
| Concentrix | 3.8/5 |
| Accenture | 3.7/5 |
| Hexaware Technologies | 3.5/5 |
| Genpact | 3.4/5 |
| Foundever | 3.3/5 |
| TTEC | 3.2/5 |
| Movate | 3.1/5 |
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Movate Pricing
Movate ROI & Value For Money
3.4/5
Movate has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Movate Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Movate ROI
Movate's ROI score was rated highest by Male customers.
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Ranked Movate ROI the Highest
Movate ROI Score by Gender
Movate's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Movate ROI Score by Industry
Movate's ROI score was rated 4.4 stars by Tech industry customers.
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Movate Pricing vs. Competitors
Compared to its competitors, Movate's ROI score is rated right above Foundever, and is preceded by Genpact.
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| TP | 3.9/5 |
| Mindtree | 3.9/5 |
| Accenture | 3.6/5 |
| Hexaware Technologies | 3.6/5 |
| Sutherland Global Services | 3.6/5 |
| Concentrix | 3.4/5 |
| Genpact | 3.4/5 |
| Movate | 3.4/5 |
| Foundever | 3.2/5 |
| TTEC | 3/5 |
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Movate Customer Satisfaction (CSAT)
Movate Customer Satisfaction (CSAT) Score
67 / 100
Movate has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Movate Customer Satisfaction
Movate's Customer Satisfaction score was rated highest by Male customers.
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Ranked Movate Customer Satisfaction the Highest
Movate Customer Satisfaction Score by Gender
Movate's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Movate Customer Satisfaction Score by Industry
Movate's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Movate Customer Satisfaction vs. Competitors
Compared to its competitors, Movate's Customer Satisfaction score is rated right above TaskUs, and is preceded by Foundever.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mindtree | 89% |
| Hexaware Technologies | 84% |
| TP | 78% |
| Sutherland Global Services | 76% |
| Accenture | 75% |
| Foundever | 68% |
| Movate | 67% |
| TaskUs | 61% |
| Genpact | 58% |
| Concentrix | 49% |
| TTEC | 43% |
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Movate Customer Service
3.1/5
Movate has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Movate's Customer Service
Address
5600 Tennyson Parkway Suite 255, Plano, TX 75024
Website
https://www.movate.com
Movate's Social Links
Quick Insights into Movate Customer Service
Movate's Customer Service score was rated highest by Male customers.
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Ranked Movate Customer Service the Highest
Movate Customer Service Score by Gender
Movate's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Movate Customer Service Score by Industry
Movate's Customer Service score was rated 3.2 stars by Tech industry customers.
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Movate Customer Service vs. Competitors
Compared to its competitors, Movate's Customer Service score is rated right above TTEC, and is preceded by Foundever.
| COMPANY | Customer Service Score | |
|---|---|---|
| TaskUs | 4/5 |
| TP | 4/5 |
| Hexaware Technologies | 3.9/5 |
| Sutherland Global Services | 3.9/5 |
| Mindtree | 3.9/5 |
| Accenture | 3.8/5 |
| Concentrix | 3.7/5 |
| Genpact | 3.5/5 |
| Foundever | 3.4/5 |
| Movate | 3.1/5 |
| TTEC | 3.1/5 |
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Movate as an Employer
4.8/5
Movate has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Movate scored a 5 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Movate would recommend the brand to a friend. ENPS measures how likely Movate employees would recommend working at Movate to a friend.
Net Promoter Score
5
NPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 68% | Promoters |
|---|---|
| 24% | Passive |
| 8% | Detractors |
