25
NPS
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Progress
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About Progress' Brand
Progress offers the leading platform for developing and deploying strategic business applications. We enable customers and partners to deliver modern, high-impact digital experiences with a fraction of the effort, time and cost. Progress offers powerful tools for easily building adaptive user experiences across any type of device or touchpoint, the flexibility of a cloud-native app dev platform to deliver modern apps, leading data connectivity technology, web content management, business rules, secure file transfer, network monitoring, plus award-winning machine learning that enables cognitive capabilities to be a part of any application. Over 1,700 independent software vendors, 100,000 enterprise customers, and two million developers rely on Progress to power their applications. Learn about Progress at www.progress.com or +1-800-477-6473. Among its major competitors, Progress is ranked in 7th place for NPS while InRule Technology is 1st, and CData Software is 2nd.Their current market cap is $1.98B
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Progress Ranking
- #2 / 4 of its competitors
Progress NPS
Progress's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Progress's customers would recommend using the product based on a scale of -100 to 100.
Progress Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Progress NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Oct 2023 50 | Oct 2023 | 50 |
Jun 2025 66 | Jun 2025 | 66 |
Nov 2025 25 | Nov 2025 | 25 |
How Other Brands Compare
Progress is ranked second for NPS among its competitors. Google and Pegasystems come in first and third, with Sitecore coming in at #4. Among those competitors, it is the lowest valued company behind Google.
Progress |  Google |  Pegasystems |  Sitecore | |
| Global Ranking | #- | #8 | #518 | #- |
| NPS | 25 | 42 | 20 | 3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $1.98B | $1.42T | $9.25B | $228.04B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Progress NPS vs. Competitors
Compared to its competitors, Progress's NPS is rated right above Pegasystems, and is preceded by SolarWinds.
| COMPANY | NPS Score | |
|---|---|---|
 | InRule Technology | 100 |
 | CData Software | 100 |
 | WordPress | 53 |
| 42 | |
 | Kentico | 42 |
 | SolarWinds | 40 |
| Progress | 25 |
| Pegasystems | 20 |
 | Acquia | 20 |
 | Drupal | 18 |
| Sitecore | 3 |
 | Xamarin | N/A |
 | CrownPeak | -80 |
Progress Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Progress users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Progress Customer Loyalty vs. Competitors
Compared to its competitors, Progress's Customer Loyalty score is rated right above Drupal, and is preceded by WordPress.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| InRule Technology | 100% |
| WordPress | 100% |
| Progress | 100% |
| Drupal | 100% |
| 87% | |
| Acquia | 80% |
| Pegasystems | 79% |
| SolarWinds | 62% |
| CrownPeak | 47% |
| Sitecore | 46% |
| CData Software | N/A |
| Kentico | N/A |
| Xamarin | N/A |
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Progress Product Quality
3.5/5
Progress has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Progress Product Information
Progress’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.progress.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Mobile App
Productivity
Progress Product Quality vs. Competitors
Compared to its competitors, Progress's Product Quality score is rated right above CrownPeak, and is preceded by SolarWinds.
| COMPANY | Product Quality Score | |
|---|---|---|
| InRule Technology | 5/5 |
| WordPress | 4.4/5 |
| 4.1/5 | |
| Drupal | 4.1/5 |
| Acquia | 4/5 |
| Pegasystems | 3.9/5 |
| Sitecore | 3.9/5 |
| Kentico | 3.8/5 |
| SolarWinds | 3.8/5 |
| Progress | 3.5/5 |
| CrownPeak | 2.1/5 |
| CData Software | N/A |
| Xamarin | N/A |
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Progress Pricing
Progress ROI & Value For Money
4.5/5
Progress has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Progress Pricing vs. Competitors
Compared to its competitors, Progress's ROI score is rated right above WordPress, and is preceded by InRule Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| InRule Technology | 5/5 |
| Progress | 4.5/5 |
| WordPress | 4.4/5 |
| Drupal | 4.2/5 |
| Kentico | 4.2/5 |
| 4/5 | |
| SolarWinds | 3.8/5 |
| Pegasystems | 3.8/5 |
| Acquia | 3.8/5 |
| Sitecore | 3.5/5 |
| CrownPeak | 2.3/5 |
| CData Software | N/A |
| Xamarin | N/A |
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Progress Customer Satisfaction (CSAT)
Progress Customer Satisfaction (CSAT) Score
67 / 100
Progress has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Progress Customer Satisfaction vs. Competitors
Compared to its competitors, Progress's Customer Satisfaction score is rated right above SolarWinds, and is preceded by Acquia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| InRule Technology | 100% |
| WordPress | 100% |
| Drupal | 100% |
| 81% | |
| Pegasystems | 69% |
| Acquia | 69% |
| Progress | 67% |
| SolarWinds | 52% |
| Sitecore | 50% |
| CrownPeak | 25% |
| CData Software | 0% |
| Kentico | 0% |
| Xamarin | 0% |
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Progress Customer Service
4.5/5
Progress has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Progress's Customer Service
Address
14 Oak Park Drive, Bedford, MA O1730
Website
https://www.progress.com/
Phone Number
18004776473
Progress's Social Links
Progress Customer Service vs. Competitors
Compared to its competitors, Progress's Customer Service score is rated right above Google, and is preceded by InRule Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| InRule Technology | 5/5 |
| Progress | 4.5/5 |
| 4/5 | |
| Pegasystems | 4/5 |
| WordPress | 3.8/5 |
| Kentico | 3.7/5 |
| Acquia | 3.7/5 |
| Drupal | 3.5/5 |
| SolarWinds | 3.1/5 |
| Sitecore | 3/5 |
| CrownPeak | 2.1/5 |
| CData Software | N/A |
| Xamarin | N/A |
Unlock Progress Customer Service vs. Competitors Data
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Progress as an Employer
4.1/5
Progress has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Progress scored a 25 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Progress would recommend the brand to a friend. ENPS measures how likely Progress employees would recommend working at Progress to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 66% | Promoters |
|---|---|
| 6% | Passive |
| 28% | Detractors |
