-82
NPS
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Reservations.com
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About Reservations.com's Brand
Experience your hotel stay in a new way with Reservations.com. Curated hotel stay experience. Among its major competitors, Reservations.com is ranked in 11th place for NPS while TravelPerk is 1st, and Trivago is 2nd.
Brand at a Glance
36%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Reservations.com Ranking
- #4 / 4 of its competitors
Reservations.com NPS
Reservations.com's Net Promoter Score (NPS) is a -82 with 9% Promoters, 0% Passives, and 91% Detractors. Net Promoter Score tracks whether Reservations.com's customers would recommend using the product based on a scale of -100 to 100.
Reservations.com Overall NPS
| 9% | Promoters |
|---|---|
| 0% | Passives |
| 91% | Detractors |
Reservations.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -63 | Feb 2024 | -63 |
Apr 2024 -67 | Apr 2024 | -67 |
May 2024 -69 | May 2024 | -69 |
Aug 2024 -71 | Aug 2024 | -71 |
Sep 2024 -73 | Sep 2024 | -73 |
Mar 2025 -73 | Mar 2025 | -73 |
Apr 2025 -75 | Apr 2025 | -75 |
Jun 2025 -76 | Jun 2025 | -76 |
Jul 2025 -77 | Jul 2025 | -77 |
Aug 2025 -79 | Aug 2025 | -79 |
Sep 2025 -80 | Sep 2025 | -80 |
Oct 2025 -81 | Oct 2025 | -81 |
How Other Brands Compare
Reservations.com is ranked #4 for NPS among its competitors. KAYAK and Booking.com come in first and second, with Priceline.com coming in at third.
Reservations.com |  KAYAK |  Booking.com |  Priceline.com | |
| Global Ranking | #- | #422 | #588 | #- |
| NPS | -82 | 9 | -1 | -69 |
| Valuation Updated every 24 hours for public companies | - | - | $97.57B | $97.57B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reservations.com NPS by Gender
Female customers rated Reservations.com's NPS 42 points higher than Male customers.
Male
-100
Reservations.com's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-58
Reservations.com's NPS was rated -58 by Female customers on Comparably.
21%
Promoters
0%
Passives
79%
Detractors
Reservations.com NPS by Ethnicity
Reservations.com's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Other -60 | Other | -60 |
Reservations.com NPS by Age
Reservations.com's NPS was rated -100 points by customers ages 56-60 and customers ages 66+ on Comparably.
Reservations.com NPS by Usage
Reservations.com's NPS was rated -88 points by customers who have used Reservations.com's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
Reservations.com NPS vs. Competitors
Compared to its competitors, Reservations.com's NPS is rated right above Bookit.com, and is preceded by Hotels.com.
| COMPANY | NPS Score | |
|---|---|---|
| TravelPerk | 57 |
 | Trivago | 19 |
| KAYAK | 9 |
 | Expedia Group | 5 |
 | Headout | N/A |
| Booking.com | -1 |
 | Travelocity | -54 |
 | ORBITZ | -59 |
| Priceline.com | -69 |
 | Hotwire.com | -75 |
 | Hotels.com | -82 |
| Reservations.com | -82 |
 | Bookit.com | -100 |
Reservations.com Customer Reviews
Out of the 7 Reservations.com customer reviews 0 were positive and 7 were constructive. Reservations.com customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Reservations.com Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of Reservations.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reservations.com Customer Loyalty Score by Gender
Female customers rated Reservations.com's Customer Loyalty score 7% higher than Male customers.
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Male
35%
Yes
Female
42%
Yes
Reservations.com Customer Loyalty Score by Ethnicity
Reservations.com's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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38
out of 100
Caucasian
46
out of 100
Other
Reservations.com Customer Loyalty Score by Age
Reservations.com's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Reservations.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 64% | 56-60 | 64% |
66+ 10% | 66+ | 10% |
Reservations.com Customer Loyalty Score by Usage
Reservations.com's Customer Loyalty score was rated 25% by customers who have used Reservations.com's products/services for Less than 1 Year.
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Reservations.com Customer Loyalty vs. Competitors
Compared to its competitors, Reservations.com's Customer Loyalty score is rated right above Headout, and is preceded by Bookit.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Travelocity | 83% |
| Trivago | 74% |
| Hotwire.com | 72% |
| Expedia Group | 71% |
| Hotels.com | 71% |
| KAYAK | 69% |
| Booking.com | 68% |
| ORBITZ | 63% |
| Priceline.com | 59% |
| TravelPerk | 55% |
| Bookit.com | 54% |
| Reservations.com | 36% |
| Headout | N/A |
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Reservations.com Product Quality
1.5/5
Reservations.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Reservations.com Product Information
Reservations.com’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://reservations.com
- Company Size
- 11-50 Employees
Industry
Travel and Hospitality
Quick Insights into Reservations.com Product Quality
Reservations.com's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked Reservations.com Product Quality the Highest
Ranked Reservations.com Product Quality the Lowest
Reservations.com Product Quality Score by Gender
Reservations.com's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Reservations.com Product Quality Score by Ethnicity
Reservations.com's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Reservations.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Reservations.com Product Quality Score by Age
Reservations.com's Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Reservations.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Reservations.com Product Quality Score by Usage
Reservations.com's Product Quality score was rated 1.5 stars by customers who have used Reservations.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Reservations.com Product Quality vs. Competitors
Compared to its competitors, Reservations.com's Product Quality score is rated right above Headout, and is preceded by Hotels.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| TravelPerk | 4.1/5 |
| Trivago | 3.7/5 |
| KAYAK | 3.5/5 |
| Expedia Group | 3.2/5 |
| Booking.com | 3.1/5 |
| Travelocity | 2/5 |
| ORBITZ | 2/5 |
| Priceline.com | 1.5/5 |
| Bookit.com | 1.5/5 |
| Hotwire.com | 1.5/5 |
| Hotels.com | 1.5/5 |
| Reservations.com | 1.5/5 |
| Headout | N/A |
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Reservations.com Pricing
Reservations.com ROI & Value For Money
1.5/5
Reservations.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Reservations.com ROI
Reservations.com's ROI score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked Reservations.com ROI the Highest
Ranked Reservations.com ROI the Lowest
Reservations.com ROI Score by Gender
Reservations.com's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Reservations.com ROI Score by Ethnicity
Reservations.com's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Reservations.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Reservations.com ROI Score by Age
Reservations.com's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Reservations.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Reservations.com ROI Score by Usage
Reservations.com's ROI score was rated 1.5 stars by customers who have used Reservations.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Reservations.com Pricing vs. Competitors
Compared to its competitors, Reservations.com's ROI score is rated right above Headout, and is preceded by Hotels.com.
| COMPANY | Pricing Score | |
|---|---|---|
| TravelPerk | 4.1/5 |
| Trivago | 3.6/5 |
| KAYAK | 3.5/5 |
| Expedia Group | 3.1/5 |
| Booking.com | 3/5 |
| Travelocity | 2/5 |
| ORBITZ | 1.9/5 |
| Priceline.com | 1.5/5 |
| Hotwire.com | 1.5/5 |
| Bookit.com | 1.5/5 |
| Hotels.com | 1.5/5 |
| Reservations.com | 1.5/5 |
| Headout | N/A |
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Reservations.com Customer Satisfaction (CSAT)
Reservations.com Customer Satisfaction (CSAT) Score
9 / 100
Reservations.com has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reservations.com Customer Satisfaction
Reservations.com's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Reservations.com Customer Satisfaction the Highest
Ranked Reservations.com Customer Satisfaction the Lowest
Reservations.com Customer Satisfaction Score by Gender
Female customers rated Reservations.com's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
21 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 79% |
Reservations.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Reservations.com's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
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13 / 100
Very Satisfied
7%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
87%
CSAT according to Other
Reservations.com's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Reservations.com Customer Satisfaction Score by Age
Reservations.com's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Reservations.com Customer Satisfaction Score by Usage
Reservations.com's Customer Satisfaction score was rated 6 points by customers who have used Reservations.com's products/services for Less than 1 Year.
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Reservations.com Customer Satisfaction vs. Competitors
Compared to its competitors, Reservations.com's Customer Satisfaction score is rated right above Headout, and is preceded by Hotels.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trivago | 73% |
| TravelPerk | 66% |
| KAYAK | 63% |
| Expedia Group | 55% |
| Booking.com | 54% |
| ORBITZ | 29% |
| Travelocity | 23% |
| Bookit.com | 17% |
| Priceline.com | 16% |
| Hotwire.com | 10% |
| Hotels.com | 10% |
| Reservations.com | 10% |
| Headout | 0% |
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Reservations.com Customer Service
1.5/5
Reservations.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Reservations.com's Customer Service
Address
390 N Orange Ave, Suite 1605, Orlando, FL 32801
Website
http://reservations.com
Reservations.com's Social Links
Quick Insights into Reservations.com Customer Service
Reservations.com's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked Reservations.com Customer Service the Highest
Ranked Reservations.com Customer Service the Lowest
Reservations.com Customer Service Score by Gender
Reservations.com's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Reservations.com Customer Service Score by Ethnicity
Reservations.com's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Reservations.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Reservations.com Customer Service Score by Age
Reservations.com's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Reservations.com Customer Service Score by Usage
Reservations.com's Customer Service score was rated 1.5 stars by customers who have used Reservations.com's products/services for Less than 1 Year.
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Reservations.com Customer Service vs. Competitors
Compared to its competitors, Reservations.com's Customer Service score is rated right above Hotels.com, and is preceded by Hotwire.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trivago | 3.7/5 |
| TravelPerk | 3.5/5 |
| KAYAK | 3.4/5 |
| Expedia Group | 3.1/5 |
| Booking.com | 2.9/5 |
| Travelocity | 2/5 |
| ORBITZ | 1.9/5 |
| Priceline.com | 1.5/5 |
| Bookit.com | 1.5/5 |
| Hotwire.com | 1.5/5 |
| Reservations.com | 1.5/5 |
| Hotels.com | 1.5/5 |
| Headout | N/A |
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Reservations.com as an Employer
3.9/5
Reservations.com has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Reservations.com scored a -82 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Reservations.com would recommend the brand to a friend. ENPS measures how likely Reservations.com employees would recommend working at Reservations.com to a friend.
Net Promoter Score
-82
NPS Score
| 9% | Promoters |
|---|---|
| 0% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 64% | Promoters |
|---|---|
| 22% | Passive |
| 14% | Detractors |
