-18
NPS
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Rival
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About Rival's Brand
Rival is the Talent Acquisition suite powering stable agility for HR teams. Whether you need an end-to-end solution or a single product to plug into your existing stack, Rival is your partner. Among its major competitors, Rival is ranked in 9th place for NPS while Workday is 1st, and iCIMS is 2nd.Their current valuation is $700.00M
Brand at a Glance
3.4/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Rival Ranking
- #4 / 4 of its competitors
Rival NPS
Rival's Net Promoter Score (NPS) is a -18 with 27% Promoters, 28% Passives, and 45% Detractors. Net Promoter Score tracks whether Rival's customers would recommend using the product based on a scale of -100 to 100.
Rival Overall NPS
| 27% | Promoters |
|---|---|
| 28% | Passives |
| 45% | Detractors |
Rival NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -18 | Aug 2020 | -18 |
How Other Brands Compare
Rival is ranked #4 for NPS among its competitors. Workday and iCIMS come in first and second, with UKG coming in at third. Among those competitors, it is the lowest valued company behind Workday.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rival NPS vs. Competitors
Compared to its competitors, Rival's NPS is rated right above Insala, and is preceded by ADP.
| COMPANY | NPS Score | |
|---|---|---|
 | Workday | 31 |
 | iCIMS | 26 |
 | Jobvite | 18 |
 | Cornerstone OnDemand | 17 |
 | SAP SuccessFactors | 15 |
 | UKG | 13 |
 | PeopleFluent | 0 |
 | ADP | -10 |
| Rival | -18 |
 | Insala | -100 |
Rival Product Quality
3.4/5
Rival has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Rival Product Information
Rival serves markets in the United States, Asia, Europe, Canada, and Latin America. Rival supports Web devices and offers products for medium and large sized businesses.
Rival’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://rival-hr.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Venture Capital & Private Equity
Languages Supported
English
French
Japanese
Rival Product Quality vs. Competitors
Compared to its competitors, Rival's Product Quality score is rated right above UKG, and is preceded by iCIMS.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cornerstone OnDemand | 4/5 |
| PeopleFluent | 4/5 |
| Workday | 3.9/5 |
| Jobvite | 3.9/5 |
| SAP SuccessFactors | 3.9/5 |
| iCIMS | 3.8/5 |
| Rival | 3.4/5 |
| UKG | 3.2/5 |
| ADP | 2.8/5 |
| Insala | 1.5/5 |
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Rival Pricing
Rival ROI & Value For Money
3.1/5
Rival has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Rival Pricing Plans
Rival has a pricing structure that accommodates medium and large businesses.
Who Uses Rival?
Medium Businesses
Large Enterprises
Rival Pricing vs. Competitors
Compared to its competitors, Rival's ROI score is rated right above ADP, and is preceded by UKG.
| COMPANY | Pricing Score | |
|---|---|---|
| PeopleFluent | 3.9/5 |
| Jobvite | 3.9/5 |
| Workday | 3.8/5 |
| iCIMS | 3.7/5 |
| SAP SuccessFactors | 3.7/5 |
| Cornerstone OnDemand | 3.6/5 |
| UKG | 3.2/5 |
| Rival | 3.1/5 |
| ADP | 2.8/5 |
| Insala | 1.5/5 |
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Rival Customer Service
3.3/5
Rival has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Rival's Customer Service
Address
311 W. Monroe St. Suite 402, Chicago, IL 60606
Website
https://rival-hr.com/
Phone Number
3125743700
Rival's Social Links
Rival Customer Service vs. Competitors
Compared to its competitors, Rival's Customer Service score is rated right above UKG, and is preceded by iCIMS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Workday | 3.9/5 |
| SAP SuccessFactors | 3.8/5 |
| PeopleFluent | 3.7/5 |
| Jobvite | 3.5/5 |
| iCIMS | 3.4/5 |
| Rival | 3.3/5 |
| UKG | 2.9/5 |
| Cornerstone OnDemand | 2.8/5 |
| ADP | 2.7/5 |
| Insala | 1.5/5 |
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Rival as an Employer
4.5/5
Rival has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Rival scored a -18 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Rival would recommend the brand to a friend. ENPS measures how likely Rival employees would recommend working at Rival to a friend.
Net Promoter Score
-18
NPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 70% | Promoters |
|---|---|
| 18% | Passive |
| 12% | Detractors |
