100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Trapp Technology
Marketing or Exec? Claim Your Free Account
About Trapp Technology's Brand
Trapp Technology provides cloud, IT, VoIP, and security services to deliver a solution for businesses who seek to leverage technology to grow revenue. Among its major competitors, Trapp Technology is ranked in 1st place for NPS while Barrett Business Services is 2nd, and Nextiva is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Trapp Technology Ranking
- #1 / 4 of its competitors
Trapp Technology NPS
Trapp Technology's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Trapp Technology's customers would recommend using the product based on a scale of -100 to 100.
Trapp Technology Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Trapp Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
How Other Brands Compare
Trapp Technology is ranked first for NPS among its competitors. CDW Corporation and 8x8 come in second and third, with Right Networks coming in at #4.
Trapp Technology |  CDW Corporation |  Right Networks |  8x8 | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 100 | 20 | -100 | -21 |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $15.73B | $3.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trapp Technology NPS vs. Competitors
Compared to its competitors, Trapp Technology's NPS is rated right above Barrett Business Services.
| COMPANY | NPS Score | |
|---|---|---|
| Trapp Technology | 100 |
 | Barrett Business Services | 100 |
 | Nextiva | 35 |
 | eClerx Services | 30 |
| CDW Corporation | 20 |
 | Insight | 14 |
 | Hexaware Technologies | 11 |
 | InsynQ | N/A |
 | NexusTek | N/A |
| 8x8 | -21 |
 | Vonage | -31 |
 | Logicalis | -50 |
 | Sentinel Technologies | -100 |
| Right Networks | -100 |
Trapp Technology Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Trapp Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trapp Technology Customer Loyalty vs. Competitors
Compared to its competitors, Trapp Technology's Customer Loyalty score is rated right above Logicalis.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Trapp Technology | 100% |
| Logicalis | 100% |
| eClerx Services | 90% |
| Hexaware Technologies | 83% |
| Insight | 79% |
| CDW Corporation | 71% |
| Vonage | 68% |
| Barrett Business Services | 55% |
| Nextiva | 52% |
| 8x8 | 49% |
| Sentinel Technologies | N/A |
| Right Networks | N/A |
| InsynQ | N/A |
| NexusTek | N/A |
Unlock Trapp Technology Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Trapp Technology Customer Loyalty vs. Competitors data and gain insights into your customers today.
Trapp Technology Product Quality
4/5
Trapp Technology has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Trapp Technology's overall Product Quality score rated by its users and customers.
Trapp Technology Product Information
Trapp Technology’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Small Business Services
Trapp Technology Product Quality vs. Competitors
Compared to its competitors, Trapp Technology's Product Quality score is rated right above Right Networks, and is preceded by Barrett Business Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barrett Business Services | 4.5/5 |
| Trapp Technology | 4/5 |
| Right Networks | 4/5 |
| Nextiva | 3.7/5 |
| eClerx Services | 3.5/5 |
| Insight | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
| 8x8 | 3.3/5 |
| Logicalis | 3.2/5 |
| Vonage | 2.8/5 |
| Sentinel Technologies | N/A |
| InsynQ | N/A |
| NexusTek | N/A |
Unlock Trapp Technology Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Trapp Technology Product Quality vs. Competitors data and gain insights into your customers today.
Trapp Technology Pricing
Trapp Technology ROI & Value For Money
4.7/5
Trapp Technology has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Trapp Technology's overall ROI score rated by its users and customers.
Trapp Technology Pricing vs. Competitors
Compared to its competitors, Trapp Technology's ROI score is rated right above Barrett Business Services.
| COMPANY | Pricing Score | |
|---|---|---|
| Trapp Technology | 4.7/5 |
| Barrett Business Services | 4/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
| Hexaware Technologies | 3.6/5 |
| Insight | 3.6/5 |
| Nextiva | 3.4/5 |
| Logicalis | 3.2/5 |
| 8x8 | 3.1/5 |
| Vonage | 3/5 |
| Sentinel Technologies | N/A |
| Right Networks | N/A |
| InsynQ | N/A |
| NexusTek | N/A |
Unlock Trapp Technology ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Trapp Technology ROI vs. Competitors data and gain insights into your customers today.
Trapp Technology Customer Satisfaction (CSAT)
Trapp Technology Customer Satisfaction (CSAT) Score
100 / 100
Trapp Technology has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trapp Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Trapp Technology's Customer Satisfaction score is rated right above Barrett Business Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trapp Technology | 100% |
| Barrett Business Services | 100% |
| Sentinel Technologies | 100% |
| Hexaware Technologies | 84% |
| Insight | 68% |
| eClerx Services | 63% |
| CDW Corporation | 56% |
| Logicalis | 50% |
| Vonage | 43% |
| Nextiva | 36% |
| 8x8 | 34% |
| Right Networks | 0% |
| InsynQ | 0% |
| NexusTek | 0% |
Unlock Trapp Technology Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Trapp Technology Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Trapp Technology Customer Service
4.7/5
Trapp Technology has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Trapp Technology's overall Customer Service score rated by its users and customers.
About Trapp Technology's Customer Service
Address
2600 N Central Ave, Phoenix, AZ 85004
Website
http://www.trapptechnology.com
Phone Number
602.443.9145
Trapp Technology Customer Service vs. Competitors
Compared to its competitors, Trapp Technology's Customer Service score is rated right above Barrett Business Services.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trapp Technology | 4.7/5 |
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| Hexaware Technologies | 3.9/5 |
| CDW Corporation | 3.8/5 |
| Insight | 3.6/5 |
| Logicalis | 3.2/5 |
| Nextiva | 2.7/5 |
| Vonage | 2.7/5 |
| 8x8 | 2.3/5 |
| Sentinel Technologies | N/A |
| Right Networks | N/A |
| InsynQ | N/A |
| NexusTek | N/A |
Unlock Trapp Technology Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Trapp Technology Customer Service vs. Competitors data and gain insights into your customers today.
Trapp Technology as an Employer
4.2/5
Trapp Technology has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Trapp Technology scored a 100 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Trapp Technology would recommend the brand to a friend. ENPS measures how likely Trapp Technology employees would recommend working at Trapp Technology to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 72% | Promoters |
|---|---|
| 11% | Passive |
| 17% | Detractors |
