American Airlines Claimed Company
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American. read more
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AA headquarters is a mostly hostile work environment
What did you like most about the interview process?
The interviewing manager was the best part of the process. The third party vendor was the worst part.
Why do you feel undervalued and what would make you feel better about your compensation?
The "Incentive Compensation" for Sales is suppose to account for 25% of total compensation. However, nobody understands how it's calculated and it rarely amounts to a "hill of beans".
What does the leadership team need to get better at?
Changing the "corporate culture" doesn't mean just adopting a lot of random programs. Fred Smith (FedEx) understands the concept of "treat your employees right and everything else will fall into place". Doug Parker should take lessons from Fred Smith!
What's going wrong and how can it be improved?
Management needs to listen to front line employees that interact with customers on a daily basis. They set their own agenda and hope that the front line employees will agree with it. Management will never ask front line employees "how can we do this better?"
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