
Need to help employees improve their knowledge and skills, not swear and fire them.
You need instructions to make a profile with a positive attitude rather than being gruff when others need help.
The leadership team should focus on skills training and situations. Besides, it is necessary to consider the salary and bonus regime for the night shift.
They focus on the employee's mistake and curse it. They know how to analyze that error and end up firing an employee who used to be their customer.
The managers were too authoritarian. They want every employee to be afraid of them as they are the king. That is a mistake. They shouldn't present themselves as a boss. they should present themselves as a leader and motivate and motivate employees.
The individuals who make a profit and have direct contact with new customers are the ones who deserve the extra bonus. And those individuals who press the phone, point and curse at an employee who doesn't deserve a salary are called a store manager.