DirecTV is an American digital entertainment services provider delivering sports, news, movies, family and local programming channels. read more
The people on my team are great, its the manager that is not.
What's going wrong and how can it be improved?
Listen to the employees! AT&T makes changes that negatively affect the customers and they don't have to explain it, and we can't.
What does the leadership team need to get better at?
Leadership never knows what is going on and they lie to cover up their mistakes instead of owning them, making us have no trust in them.
What needs to change to make the company culture better?
AT&T doesn't seem to care about the employees, only making money. DTV made sure we were all happy so we would make customers happy in return
Why do you feel undervalued and what would make you feel better about your compensation?
We have to deal with the angry customers and yet have to sit back and get belittled and cursed at all day all while pretending to be happy.
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