DirecTV is an American digital entertainment services provider delivering sports, news, movies, family and local programming channels. read more
The job duties, customer interaction makes it worth it. The corporate aspect and total disregard for employees doesn't.
Briefly describe your overall experience at your company
Morale is going downhill fast. Employees commitment to the company is disappearing fast.
What did you like most about the interview process?
Open and comfortable interviewers who were knowledgeable.
What needs to change to make the company culture better?
Company actually needs to care about the employees.
What do your coworkers need to improve and how could you work together better?
More teamwork. Team building. Truthful and open communication. Transparency.
What needs to change to make the company culture better?
Showing Hemingway care and concern for employees and not just numbers.
What does the leadership team need to get better at?
The human factor. We're not numbers. Stop holding people accountable for things they can't control.
What do your coworkers need to improve and how could you work together better?
Field work is primarily a solo endeavor. Rarely have scenarios where we work with others.
What's going wrong and how can it be improved?
Upper management needs to listen and care about the employees. Stop working people to death.
Why do you feel undervalued and what would make you feel better about your compensation?
For what technicians have to endure the pay is not nearly enough in a booming economy. Better pay and benefits.
Why do you feel undervalued and what would make you feel better about your compensation?
Wages are rising across the board. Other companies in same industry with very similar positions are being compensated by several dollars more an hour.
What's going wrong and how can it be improved?
Constantly held accountable for things out of our control. Call centers that actually speak English and listen to the customers problems and address them not force sell them.
What does the leadership team need to get better at?
The upper leadership team is clueless. Customers are leaving in droves since att bought out directv. They need to listen to the field. The field is the face of the company. They actually have the experiences with people and hear what people are saying.
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