Esri Customer Service Department Employee Reviews

Overall experience has been good - positive culture, ever-changing functions, and consistent support.

Posted 4 days ago

My overall experience in one word is, grateful. To be surrounded by such care and friendliness is a huge gift.

Posted 24 days ago

Working at Esri has taken me out of my comfort zone, and I have enjoyed every moment of the experience. With the support of my trainers, management, and peers, I have the confidence to embrace new challenges and look forward to seeing how much more i can achieve!

Everyone has been incredibly helpful. Back before I was hired, I had reached out to plenty of individuals who work here for advice on the hiring process and what their daily lives here look like. Upon being hired, this did not waver. Everyone is willing to help you if you just ask for it.

very great, collaborative, helping environment

Communication is clear and consistent.

Posted 4 days ago

I genuinely feel like they not only care about me as an employee, but as an individual too. They have taken time to meet with me and help me grow as a person. Additionally, they have provided intentional opportunities for connection with the other managers in my department, making me feel connected.

Posted 24 days ago

They are supportive and effective with their communication.

They maintain good working and personal relationships with each individual employee. we are recognized for our efforts, events in our lives are remembered, and they offer continuous support.

The care that they have for their employees.

Taking action on their employees concerns. They brush off all concerns and complaints and don't actually ever take any action on them. We have all been speaking up in reviews and to HR, and we are brushed off or totally ignored, and sometimes don't even receive responses.

Retirement compensation and hourly wages

Posted 4 days ago

I believe that the benefits of my compensation package have been a true blessing. Me and my family are thankful for the healthcare we now have access to. Also, Esri's gym access has been a game-changer in my life.

Posted 24 days ago

Healthcare, vision, dental and the paid holidays.

We have fantastic health insurance coverage, and it is covered 100% by the company.

I do believe we should be given more sick hours, and my current wage is less than I was hoping for considering the prestige of this company and my own experience.

They're notorious for giving annual raises that are around 2%, sometimes 25 cents. They can do better at a billion dollar company and provide cost of living raises annually at 4%, in addition to performance based increases. Employees who have been here longer are sometimes making far less than new.

It is a very high impact intense job and requires alot of detail and great communication and knowledge. Compensation should be a bit higher due to the juggling of different things at once.

Almost every sector here is underpaid compared to the industry standard. Corporate uses the good medical benefits to underpay and overwork us. Titles are even kept "dumbed down" so they can pay less for what employees duties actually entail. Again, ignoring our concerns also hurts.

Currently making the low end of the pay range for the position, even after a good review, years of experience & specialized workload. New hires make the same, the pay should match experience and workload and value to the department as noted in reviews.

Everyone is willing to help or find answers

Posted 4 days ago

The care and support we have for one another.

Posted 24 days ago

Shared goals and working together to achieve while being as aligned as possible.

We are all very open minded, and work well together as our communication stays fluent.

Everyone is always willing to help each other, regardless of the situation.

The intentional approach to creating a work environment that feels calm. Esri has done a breath-taking job at bringing the outside in and making workday's feel light.

Posted 24 days ago

Everyone is extremely friendly and professional.

We're progressive. Culturally, scientifically, operationally - Esri strives for the newest and best in all endeavors.

Most employees are genuinely nice.

the open door policy everybody has and how friendly everybody is! They want you to succeed regardless.

Environment is predictable but the work is changing

Posted 4 days ago

From the beginning of my Esri career, helping people has been the area I find the most joy in.

Posted 24 days ago

The impact the company makes and working with various business areas and interacting with different individuals from all over the country.

I appreciate having my own little nook (desk) but it is still open-concept enough that I can stand up and ask a colleague a question, or easily access my leads/managers. Our atrium is gorgeous to take breaks in.

my walks around campus and hanging out with my friends