First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
I've seen this company grow, change hands, improve diversity and increase pay. I say this every single survey, Customer Care needs to be valued more. Care for them like they care for FMB and our customers. You want them in all other depts before outside applicants, they are super agents. Do better.
What makes you most happy at work?
My coworkers make me happy at work.
What does the leadership team need to get better at?
Communication is highly lacking. Being prepared as well as making those who have been with the company a long time feeling valid. They also are not compensated accurately.
Why do you feel undervalued and what would make you feel better about your compensation?
I have been with the company for a long time. I am not paid with the work that I do for the company. The value that I bring should be paid more.
What is most positive about the culture and environment at your company?
I will say FMB is getting out of the stone ages for culture and diversity. I would encourage them to continue to grow and be one with the times and being all inclusive.
What makes you most happy at work?
My team, manager, and director. I also love what I do. Previous position with the company I would drive to work crying. Now I wish I had more time in the day to work.
What does the leadership team need to get better at?
As the CEO you should be invested in your employees. While you cannot know all your employees, you should still make an effort. Do monthly lunches with your employees. Teachers Credit Union did this and their President/CEO was in South Bend. They paid for hotel and transportation. Give a little.
What are some of the best things about your team?
My team is the best in the company. Handling more customers and calls and accounts than anywhere else combined. Customer Care only got a small blurb in the town hall PDF. You treat CC like ugly ducklings of the company. Without them, what would you do? Had no one to answer DMI or LVL1 calls....
Why do you feel undervalued and what would make you feel better about your compensation?
Skill + Value + Review + Tenure = Pay. If someone has dedicated the most of their adult life to a company, I would think they would want to retain that person. A new hire should not be making the same as someone who's been with FMB for 5 years. They have helped FMB prosper, FMB hasn't for them.
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