First Merchants – Right now I am very disappointed with the slowness of communication from the top down. | Comparably

First Merchants – Right now I am very disappointed with the slowness of communication from the top down.

First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
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EMPLOYEE
PARTICIPANTS
1597
TOTAL
RATINGS
46339

Right now I am very disappointed with the slowness of communication from the top down.

Briefly describe your overall experience at your company

I am comfortable in my position and I believe I am a strong and contributing member of my department. Overall experience is favorable.

Briefly describe your overall experience at your company

Overall experience has been positive. In every company you will experience the good, the bad and the disappointing.

Briefly describe your overall experience at your company

I have been treated fairly. I work hard and for the most part it is recognized.

What is the best part about your compensation package?

The incentive program allows for unlimited bonus.

What are some of the best things about your team?

We work together to help each other.

What do you like best about the leadership team?

The leadership team is highly accessible.

What makes you most happy at work?

I am in control of my sales success.

What do you like best about the leadership team?

Leadership tries to be transparent.

What is the best part about your compensation package?

Ability to earn a bonus based on my efforts/results.

What is the best part about your compensation package?

No cap annual bonus opportunity.

What are some of the best things about your team?

Willing to help each other.

What makes you most happy at work?

I want to be productive in order to meet goals.

What do you like best about the leadership team?

They are clearly exerting more effort to have their messages heard.

What are some of the best things about your team?

Close knit group. Everyone is always willing to pitch in and help.

What is most positive about the culture and environment at your company?

On paper we have the right values but we do not demonstrate it.

What makes you most happy at work?

Having a manager that I know I can talk to and cares about my well-being.

What does the leadership team need to get better at?

communication is poor. Responsiveness to issues is worse. very disappointed as of late.

What is most positive about the culture and environment at your company?

There has been a movement to improve the culture and environment in our company in 2025.

What makes you most happy at work?

Being in a position to help our clients and make impacts on their employees and families.

What are some of the best things about your team?

We all support each other. Everyone is willing to jump in and help or cover each other.

What's going wrong and how can it be improved?

Fix the Level One issues, give us more staff, provide better training. Deliver on service level agreements.

What are some of the best things about your team?

Everyone has a concerning interest in each other. Everyone on the team is always willing to help each other.

What is most positive about the culture and environment at your company?

For the most part my coworkers are positive and want to do a good job for our clients and each other.

What is most positive about the culture and environment at your company?

Most people come to work ready to apply themselves and actively contribute to the well-being of the client and the company.

Why do you feel undervalued and what would make you feel better about your compensation?

Be competitive with market with respect to compensation. Insurance could be better. Looking for health club reimbursement or something comparable.

What's going wrong and how can it be improved?

Benefit package needs improvement. Insurance is lagging and drug plan is not good. Fitness stipend would be welcomed. Cell Phone stipend is too low.

What are some of the best things about your team?

We have each other's backs. I can go to them for questions or concerns and I believe I will get an honest, non-judgmental answer. Fun group!

Why do you feel undervalued and what would make you feel better about your compensation?

Our merit opportunity does not compare with cost of living. In 2024-2025 its been increasingly difficult with all prices going up, ie: gas and food which impacts everyone. High deductible health plans (even though we receive a HSA contribution) erode savings and monies used to exist.

Why do you feel undervalued and what would make you feel better about your compensation?

Stress level does not equal my compensation. We do not hear from EMT that we are appreciated. I would feel better if we heard from them. Even if its hey we know things are tough right now but please hang with it as we are doing what we can to solve for all the issues.

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