First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
I came in prior to the merger. Taking all the compacted training that was then shortened even more than it already was so that the shareholder meeting looked like it had a larger attendance. Backed up with Branch Capture. Promises of dept. connections went out the window.
What is the best part about your compensation package?
Sick time and pto options
What does the leadership team need to get better at?
Communication comprehension and transparency. If we bring an issue up, do not get defensive.
What are some of the best things about your team?
We are effective and consistent. Focused on what is best for the customer above anything else.
What's going wrong and how can it be improved?
Policys are word of mouth, ROCS provides wrong information more often than not, unable to call departments directly. We need to document and list policy's, make ROCS consistent, and provide direct internal numbers to departments such as BSA.
What needs to change to make the company culture better?
All departments need to be able to be reached by phone. Text based communication has been woefully insufficient. The idea of tickets are great but in practice they get closed to clear counters and not when a task is actually finished.
Other Employee Reviews for First Merchants
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