First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
I'm optimistic that FMB will make some positive changes identified in the most recent merger. I'm confident that upgrades that executives are telling the Michigan market are coming, will come to pass. Though quite a few customers have been lost, we'll regain them when the bank is ready
Briefly describe your overall experience at your company
Again, I love the people. The systems however are outdated and antiquated. I know executives are working on that but that's the bulk of the negative feedback I receive from customers; it's the biggest reason I lose them. The people are worth staying for though. I enjoy the camaraderie
Briefly describe your overall experience at your company
It's getting better. We had a rough conversion from Level One to First Merchants. Level One's customers were used to a certain level of technology that FMB couldn't provide; they're getting better at communicating with business customers though.
Briefly describe your overall experience at your company
I love the people and I'm sold on most of the vision for the future...but there are differences in what management sees and forward-facing employees see. We make some simple processes very difficult here. We can protect the customer from most of it, but they still see a lot of that.
What do you like best about the leadership team?
They're communicative and available and that's good.
What do you like best about the leadership team?
They're accessible and open to new ideas
What is most positive about the culture and environment at your company?
The teamwork and comradery of my own team
What do you like best about the leadership team?
They're accessible in urgent situations
What do you like best about the leadership team?
They're communicative, responsive, and relatable
What are some of the best things about your team?
They're collaborative and very helpful
What makes you most happy at work?
Working with my customers. Accomplishing goals with them.
What is most positive about the culture and environment at your company?
My actual job; helping small businesses grow, and my team
What is the best part about your compensation package?
PTO and salary. The commission structure is a mess though
What is most positive about the culture and environment at your company?
The closeness I feel to my colleagues. We're in it together.
What makes you most happy at work?
Working with such a wide array of customers; every situation is different
What do you like best about the leadership team?
They're prompt to respond to direct needs of any colleagues, regardless of title
Why do you feel undervalued and what would make you feel better about your compensation?
A pay increase. I' m currently working with my manager so it's fine
What makes you most happy at work?
Accomplishing tasks that sometimes feel impossible and then relaying s positive outcome to the customer
What are some of the best things about your team?
We're like family. We look out for each other; we don't compete with each other
What is most positive about the culture and environment at your company?
Management seems to genuinely like their employees and believes the messaging they're conveying. That's important.
What is most positive about the culture and environment at your company?
For the most part, it's sincerely the teamwork, especially from FMB colleagues (speaking as a Level One person)
What makes you most happy at work?
To help customers grow and help their banking go smoothly. Banking shouldn't be a pain in the fanny.
What do you like best about the leadership team?
My manager doesn't micromanage me but his manager does. I don't think adults performing their jobs should be micromanaged.
What are some of the best things about your team?
We know we can turn to one another for anything. If we can do anything to help the other, we will
What are some of the best things about your team?
So helpful. There's always a colleague willing to jump in with suggestions on how to best get things done for our customers
Why do you feel undervalued and what would make you feel better about your compensation?
I'm underpaid according to industry standards; I worry about 2024 compensation. Based on the plan, it doesn't look like the same money can be made.
What makes you most happy at work?
Helping customers with everything from their loan needs to their fraud. I like that they call me first for everything. They know me and they know that I know them.
What is the best part about your compensation package?
That it's grandfathered in for now, for Level One employees. Otherwise, I have no idea how to decipher the compensation reports provided monthly, nor have I received a compensation agreement for 2023.
What makes you most happy at work?
Winning for the little guy. I love working with a customer for months to make sure we've got our request package buttoned up perfectly; it sores through underwriting and a perfect approval is given. Such a win for the small business owner.
What do your coworkers need to improve and how could you work together better?
I think the previous 2 questions were too vague. For the most part, I love my co-workers but I scored on an average for the absolute impossible co-workers. Some in the documentation unit are so difficult to work with that it effects my portfolio customers.
Other Employee Reviews for First Merchants
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