First Merchants – I am unhappy with everything from culture to processes to technology. I'm looking for another job | Comparably

First Merchants – I am unhappy with everything from culture to processes to technology. I'm looking for another job

First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
1597
TOTAL
RATINGS
46339

I am unhappy with everything from culture to processes to technology. I'm looking for another job

What is the best part about your compensation package?

Hourly pay is pretty good

What is most positive about the culture and environment at your company?

I can't think of anything

What does the leadership team need to get better at?

I came here with high hopes after hearing so much about a supportive culture. Unfortunately, the real experience feels a lot more like management is out to get you

What do your coworkers need to improve and how could you work together better?

Half my team is fantastic. The other half can't be bothered to do much of anything. Even showing up on time is a strain, and this includes my manager.

What's going wrong and how can it be improved?

The most difficult part for employees & for customers is the terrible technology. It is, frankly, an embarrassment to have customers complain about online/mobile banking and not have a way to make it work better for them. My own mobile banking requires me to re-enroll once a week, & I cant fix it

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