First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
I enjoy working for the company and believe we have many great things in place, but sometimes our systems and processes that are put in place are done so with the company in mind and not necessarily how it may affect staff or our customers. Certain key positions need reviewed
Briefly describe your overall experience at your company
Understanding the needs of the banking center and working together to create a better and more positive environment
What is most positive about the culture and environment at your company?
My immediate team in the banking center.
What's going wrong and how can it be improved?
Understanding the needs of the banking centers
What are some of the best things about your team?
We are in the trenches together
What is the best part about your compensation package?
I am unsure I have an answer for this
What is most positive about the culture and environment at your company?
The company is certainly invested in the growth of its employees.
What's going wrong and how can it be improved?
The biggest issue right now is the DMI conversion. For my branch, the transition has not been smooth for our customers. Systems and processes are the other biggest concerns. Changes will happen next year, but many recognize we will still have several of the same pain points.
What does the leadership team need to get better at?
The leadership team needs to understand the inefficiencies that plague the banking centers. We admittedly run lean as a company, but because of the inefficiencies with systems and processes, it puts a lot of stress on the banking centers. Feedback is bubbled up, but rarely makes its way back down
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