First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
Customers are rude as hell and we are just told to kiss their butts. I have been yelled at, screamed at, cussed, been called every name but a white woman. We get paid hardly anything, not cost of living raise.
What does the leadership team need to get better at?
lets pay our people better, cost of living is outrageous, pay them, care for them, retain them
Why do you feel undervalued and what would make you feel better about your compensation?
Pay us more money and dont make all these bull crap "employee appreciation days" when you dont appreciate us
What do your coworkers need to improve and how could you work together better?
My coworkers don't work at all. They are lazy and have no customer service skills. But they are always praised for doing NOTHING!
What does the leadership team need to get better at?
They don't even know us. They make these grand decisions that are awful and the frontline staff is left to handle the customers and all the bugs of these decisions.
What's going wrong and how can it be improved?
we can never give customers they cash they want because of C3, we never have enough cash in the branch. DMI is absolutely awful and the frontline is responsible for all the complaints and issues.
Why do you feel undervalued and what would make you feel better about your compensation?
I am a frontline mentor and only get paid a whole dollar when I am mentoring. CRR mentors get $3 when they are mentoring and floats get an extra $1 all the time, even when they dont float. I give all my free time to this place to get a wage that isnt even "fair market value.
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