First Merchants – I have had a decent experience here, but once I was here for a while, I felt grounded and swept under the rug. | Comparably

First Merchants – I have had a decent experience here, but once I was here for a while, I felt grounded and swept under the rug.

First Merchants Bank Opens in Fitzgerald Neighborhood!
First Merchants Claimed Company
For consumers and businesses and all customers, First Merchants Bank delivers uniquely attentive service across a broad range of financial services. As a community bank with a strong positive reputation, we approach all customer relationships with a genuine “helping you prosper” service approach. read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
1597
TOTAL
RATINGS
46339

I have had a decent experience here, but once I was here for a while, I felt grounded and swept under the rug.

What do you like best about the leadership team?

The leadership does well at setting professional expectations.

What's going wrong and how can it be improved?

The management in Customer Care. Not all, just some.

What is most positive about the culture and environment at your company?

The engagement between co-workers. We are social and helpful to one another.

What are some of the best things about your team?

My direct manager, team lead and CSIII are very helpful. The rest of our team is great and we all work together well.

Why do you feel undervalued and what would make you feel better about your compensation?

A certain manager in Customer Care is very rude and disrespectful. I have had many issues, and it seems to still go unresolved. If I ever leave this company, it is most likely due to this manager.

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