Genesys Senior Customer Service Manager Salary | Comparably
Genesys Claimed Company
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. read more
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Genesys Senior Customer Service Manager Salary

The average Genesys Senior Customer Service Manager earns an estimated $123,162 annually, which includes an estimated base salary of $88,162 with a $35,000 bonus. Genesys' Senior Customer Service Manager compensation is $52,867 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at Genesys can range from $57,500 - $145,000.

The Customer Support Department at Genesys earns null less on average than the null Department.

Last updated 4 months ago.

$15k
$32k
$49k
$65k
$130k
$200k
$258k
$123,162
Average Compensation
$88,162
avg. base
$35,000
avg. bonus

Senior Customer Service Manager Salaries at Genesys

Senior Customer Service Managers earn $26,370 more than Customer Service Managers.

Customer Service Manager
$97k*
Technical Support
$82k*
CS Rep
$47k*
* estimated salary

Compensation at Genesys by Department

The Customer Support Department averages $4,998 less than the Admin Department.

Finance
$79,830 Avg. total comp.
+$33k
Admin
$51,749 Avg. total comp.
+$5k
Customer Support
$46,751 Avg. total comp.

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to Genesys reported making $79,958, while the average male Senior Customer Service Manager at similar sized companies reported making $94,078.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Asian or Pacific Islander Senior Customer Service Manager at companies similar size to Genesys reported making $101,250, while the average African American/Black Senior Customer Service Manager at similar sized companies reported making $71,032.

How Senior Customer Service Managers at Genesys Rate Their Compensation

The majority of Senior Customer Service Managers at Genesys believe they're compensated fairly. 83% of Senior Customer Service Managers at Genesys say they receive annual bonuses, and the majority (66%) are satisfied with their benefits. See more compensation ratings at Genesys

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