Genesys Claimed Company

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more

EMPLOYEE PARTICIPANTS: 237

TOTAL RATINGS: 2648

CEO: Tony Bates

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Genesys Senior Customer Service Manager Salary

The average Genesys Senior Customer Service Manager earns an estimated $123,162 annually, which includes an estimated base salary of $88,162 with a $35,000 bonus. Genesys' Senior Customer Service Manager compensation is $52,867 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at Genesys can range from $57,500 - $145,000.

The Customer Support Department at Genesys earns null less on average than the null Department.

Last updated 3 months ago.

$15k

$32k

$49k

$65k

$130k

$200k

$258k

$123,162

Average Compensation

$88,162: avg. base

$35,000: avg. bonus

Senior Customer Service Manager Salaries at Genesys

Senior Customer Service Managers earn $26,370 more than Customer Service Managers.

Customer Service Manager

$97k*

Technical Support

$82k*

CS Rep

$47k*

* estimated salary

Compensation at Genesys by Department

The Customer Support Department averages $4,998 less than the Admin Department.

Finance

$79,830 Avg. total comp.

+$33k

Admin

$51,749 Avg. total comp.

+$5k

Customer Support

$46,751 Avg. total comp.

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to Genesys reported making $79,958, while the average male Senior Customer Service Manager at similar sized companies reported making $94,078.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Asian or Pacific Islander Senior Customer Service Manager at companies similar size to Genesys reported making $101,250, while the average African American/Black Senior Customer Service Manager at similar sized companies reported making $71,032.

How Senior Customer Service Managers at Genesys Rate Their Compensation

The majority of Senior Customer Service Managers at Genesys believe they're compensated fairly. 83% of Senior Customer Service Managers at Genesys say they receive annual bonuses, and the majority (66%) are satisfied with their benefits. See more compensation ratings at Genesys

Do you believe you're paid fairly?

57% Yes

Does your company give annual bonuses?

83% Yes

Are you satisfied with your Benefits?

66% Yes

See Genesys Senior Customer Service Manager Salaries by City

Senior Customer Service Manager Salaries at Similar Size Companies

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