Helpware Claimed Company
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well. read more
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it's a job that pays the bills at home and gives me the opportunity to pursue my dreams with my free time; I feel it's a great company but since they didn't give me the benefits last year, it became unethical and they had promised me a people driven company, there was no compensation or apology from
What did you like most about the interview process?
more options than I expected
What is most positive about the culture and environment at your company?
sometimes they celebrate festivities but always the prizes are poor and they seem to be forced to do it.
What would you most like to see improved at your company?
that we have a direct communication with the high command and that the agents (those of lower hierarchy) are taken into account.
Why do you feel undervalued and what would make you feel better about your compensation?
the good thing is the home office, the bad thing is everything else, bad pay, bad health insurance and you can't move up.
What does the leadership team need to get better at?
not treating employees as resources and treating them as people who need the job, some of them were fired without notice just because the customer decided to do so.
What do you like best about your company?
I love having the possibility to work from home, I love that part of my life and I wouldn't change it for anything; but I am not sure that tomorrow my account will disappear and we will all be fired.
What's going wrong and how can it be improved?
the account manager for mexico needs to work on a sustainable development plan and not sell "experts" without having them, I feel that we offer more than what we can sometimes and end up having problems with the client because of that; which ends up being the servitude of the client so that he does
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