Helpware Customer Success Department Employee Reviews | Comparably
Helpware Claimed Company
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well. read more
EMPLOYEE
PARTICIPANTS
875
TOTAL
RATINGS
15359
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Helpware Customer Success Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

The leadership team are great, they help the employees with a heart.

Review from Customer Success Dept

I like about the leadership team is that they see us as a person and not just an employee. They are mindful of our growth and our whereabouts

Review from Customer Success Dept

Being Transparency and Emphatetic to employees.

Review from Customer Success Dept

They are open-minded and always ready to listen.

Review from Customer Success Dept

What does the leadership team need to get better at?

Leadership Reviews

There aren't any Leadership reviews of Helpware yet.
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What is the best part about your compensation package?

Compensation Reviews

Compare to my previous company, the earnings I had here is great. The nigh diff. and the bonuses.

Review from Customer Success Dept

The benefits are competitive and we have statutory and HMO

Review from Customer Success Dept

Being paid for leaves and also the Health care and the Health Plan

Review from Customer Success Dept

I don't anything specific to emphasize, however I am satisfied with the package in general.

Review from Customer Success Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

As of now we still don't have out monthly incentives

Review from Customer Success Dept

What are some of the best things about your team?

Team Reviews

We have talked about the lapses we committed and make actions on it. That's one thing I love about our team.

Review from Customer Success Dept

The best among the rest

Review from Customer Success Dept

The best thing with our team is unity, no one should be left behind and we help each other

Review from Customer Success Dept

we treat like each other fairly and no competition.

Review from Customer Success Dept

It's my family. I feel their support and it's very comfortable to work with each of my teammates

Review from Customer Success Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

There aren't any Team reviews of Helpware yet.
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What is most positive about the culture and environment at your company?

Environment Reviews

Affirming employees are the best thing we had here.

Review from Customer Success Dept

The people that i am with, my co workers except the HR they're toxic

Review from Customer Success Dept

The professionalism without sacrificing relationship towards each other. We are still family at the end of the day

Review from Customer Success Dept

People or team who feels they fit in at work are much likely to stay in the company and creating a sense of belonging to the employees.

Review from Customer Success Dept

Clear and open communocation among employees and between employees and management

Review from Customer Success Dept

What needs to change to make the company culture better?

Environment Reviews

There aren't any Environment reviews of Helpware yet.
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What did you like most about the interview process?

Interviews Reviews

They give you fast updates

Review from Customer Success Dept

Transparency, promt replies and honesty

Review from Customer Success Dept

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Helpware yet.
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What makes you most happy at work?

Outlook Reviews

Working with awesome people, and healthy environment.

Review from Customer Success Dept

My co workers. they are the one who makes me stay in this field

Review from Customer Success Dept

I am able to help resolve customer and to see my colleagues

Review from Customer Success Dept

Being with my team, hang out during lunch and being happy while being productive as well during working hours.

Review from Customer Success Dept

I love my position, working with my customers and hearing their feedback makes me the most happy

Review from Customer Success Dept

What's going wrong and how can it be improved?

Outlook Reviews

There aren't any Outlook reviews of Helpware yet.
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What do you like best about your company?

Outlook Reviews

The professionalism culture and non toxic environment

Review from Customer Success Dept

What would you most like to see improved at your company?

Outlook Reviews

Nothing as of the moment

Review from Customer Success Dept
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