Helpware Claimed Company
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well. read more
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It was very casual but professional. It doesn't feel like an interrogation, more of a "get to know you" session.
What would you most like to see improved at your company?
Transition. Change is inevitable but the change management is not very transparent so more often than not, I view change as a surprise.
Why do you feel undervalued and what would make you feel better about your compensation?
Higher HMO coverage, I suppose. Although I'm fine with the current benefits, I just feel there's room to make me feel even better about them.
What do you like best about the leadership team?
They are personable. When hearing them talk, or talking to them, it feels like what you have to say it just as important as what they want you to listen to.
What do your coworkers need to improve and how could you work together better?
It's not them, actually. I really have a personal issue with interactions. Which Helpware is really doing it's best to accommodate. I have been assigned to a position of limited interaction and it's been great.
What is most positive about the culture and environment at your company?
It's not on a strictly pecking order mandate. Although business decisions are, of course, execution is always democratic. I get to chip in on policies and processes all the time, and I'm not even a manager.
What makes you most happy at work?
It's like my dream job, or at least my dream set up. And it's not pure luck, it's because I feel valued enough so that my eccentricities are taken into consideration in exchange for the level of output I get to produce because of the alleviated stress of having to endure unwanted working conditions
What do you like best about your company?
Its integrity. I have been with companies claiming to put people first, and years of experience with them have definitely proven that to be a big fat lie. But in Helpware, I can wholeheartedly say, I've been considered since day 1. I don't always get my way, but a good fair amount of the time.
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