John Hancock Senior Customer Service Manager Salaries in Charlotte, NC | Comparably
We strive to be a source of hope and trust, offering a solid foundation for the financial future of our clients. In all that we do we focus on making a difference- not only with our products, but in our community, in the lives of our employees, and for the environment. read more
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PARTICIPANTS
128
TOTAL
RATINGS
1058

John Hancock Senior Customer Service Manager Salaries in Charlotte, NC

The average John Hancock Senior Customer Service Manager in Charlotte, NC earns an estimated $91,316 annually, which includes an estimated base salary of $80,157 with a $11,159 bonus. John Hancock's Senior Customer Service Manager compensation is $21,022 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at John Hancock in Charlotte, NC can range from $32,000 - $200,000.

In Charlotte, NC, The Customer Support Department at John Hancock earns $8,539 more on average than the IT Department.

Last updated 5 months ago.

$15k
$32k
$49k
$65k
$130k
$200k
$258k
$91,316
Average Compensation
$80,157
avg. base
$11,159
avg. bonus

Senior Customer Service Manager Salaries at John Hancock

In Charlotte, NC, Senior Customer Service Managers earn $2,696 more than Customer Service Managers.

Customer Service Manager
$89k*
Technical Support
$67k*
CS Rep
$46k*
* estimated salary

Compensation at John Hancock by Department

In Charlotte, NC, The Customer Support Department averages $8,539 more than the IT Department, and $135 less than the Finance Department

Finance
$65,019 Avg. total comp.
+$135
Customer Support
$64,884 Avg. total comp.
IT
$56,345 Avg. total comp.
-$9k

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to John Hancock reported making $64,747, while the average male Senior Customer Service Manager at similar sized companies reported making $93,274.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Hispanic or Latino Senior Customer Service Manager at companies similar size to John Hancock reported making $91,726, while the average Native American Senior Customer Service Manager at similar sized companies reported making $59,013.

How Senior Customer Service Managers at John Hancock Rate Their Compensation

The majority of Senior Customer Service Managers at John Hancock believe they're not compensated fairly. 100% of Senior Customer Service Managers at John Hancock say they receive annual bonuses, and the vast majority (74%) are satisfied with their benefits. See more compensation ratings at John Hancock

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