LG Electronics North America – Like the fast pace, but lack of honesty and customer focus is sad | Comparably

LG Electronics North America – Like the fast pace, but lack of honesty and customer focus is sad

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies. Life’s Good with LG! read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
568
TOTAL
RATINGS
15804

Like the fast pace, but lack of honesty and customer focus is sad

Briefly describe your overall experience at your company

LG is stuck. They want to try to improve the culture, but until the leadership style and tone changes, people are not going to be happy. There is too much mistrust due to dishonest communication and lack of support. Te culture will change once the Leadership style and tactics change.

Briefly describe your overall experience at your company

LG has great people. The issue has been that leadership does not understand our market and are committed to short term goals because they rotate in and out every two years. We also tend to be too internally focused and rarely listen to what our customers tell us.

What is the best part about your compensation package?

Heath Benefits and zero cost to employee

What is the best part about your compensation package?

Free healthcare and benefits carriers are good

What's going wrong and how can it be improved?

Not enough support to do everything needed.

What is most positive about the culture and environment at your company?

Good people who try to do their best

What is most positive about the culture and environment at your company?

Great people who try their best

What is most positive about the culture and environment at your company?

The people are great. Very nice and friendly.

What is the best part about your compensation package?

Free health care for all

What's going wrong and how can it be improved?

Too much negativity, lack of communication, and not enough resources

What do your coworkers need to improve and how could you work together better?

Need more people to support the business. No one has time.

What do your coworkers need to improve and how could you work together better?

Leadership needs to build the team, especially with this new virtual environment

What does the leadership team need to get better at?

Be truthful, even if the news is bad. Be honest with customers.

What does the leadership team need to get better at?

Need a plan and stick to it. The focus tends to change like the wind. The plan needs to be our plan, not dictated by others but by our own goals.

What do your coworkers need to improve and how could you work together better?

Due to the fact that it is hard to attract talent at LG, we tend to allow underperformers to stay in their roles with no plan to address the issues or move them out

What's going wrong and how can it be improved?

There is a lack of focus on the customer. Too much internal focus and looking at short term goals. LG needs to develop a long term strategic plan, identify what growth they want and can support, then execute the plan, making hard decisions along the way as to which customers are important.

What does the leadership team need to get better at?

Communication Telling the truth and being honest Committing to realistic goals, not aspirations with low probability More customer focus Creating our own plan and sticking to it Being a leader, not a follower of our competition Investing in people - teams need to grow in some proportion to business

×
Rate your company