LG Electronics North America Claimed Company
At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.
Life’s Good with LG! read more
I loved my job when I was doing what I was hired to do which was sell, train and support my customers. Over the past two years, my role has transitioned to an administrative role dictated by HQ policy with very little regard for the affect it has on our customers and LG employees.
What is the best part about your compensation package?
Our Healthcare benefits are great!
What are some of the best things about your team?
My immediate team is collaborative and supportive of each other.
What needs to change to make the company culture better?
We need far less administrative duties that are taking us away from selling and meeting with customers. Our Accounting and Claims process is broken and the unwavering reluctance to make exceptions in the interest of retaining strategic customers is extremely frustrating.
What does the leadership team need to get better at?
LG needs to become a customer focused company. Over the past two years, we have become extremely difficult to work with and it has cost us business. Rather than focusing on strict policies and difficult internal processes, LG needs to put their customers and employees first.
What's going wrong and how can it be improved?
It takes 20 min to log into the Cloud, it is extremely slow and doesn't work with all video conf software. Going back to Outlook would be GREAT. My Sales role is now 99.9% resolving accounting conflicts which entails reviewing thousands of line items. We need a new team dedicated to take this over.
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