
The feeling of turning a customers negative experience into a positive experience
We get to work independently most of the time and we can manage our schedule and customers
My local techs reach out to eachother when help is needed and we help each other as much as we can
Having been here multiple years we see new hires coming in making as much as veterans if not more the annaul raises make it impossible to really catch up while cost of living is sky rocketing
The management that I work with directly is on point and communicative but beyond that I feel as the higher ups beyond them have lost touch with what it really means to be a field service technician we are the real face of the company the only people that the customers deal with and vent to