LG Electronics North America Claimed Company
At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.
Life’s Good with LG! read more
The company lacks the ability to achieve fairness to their employees (pay discrepancies, call volume, negative performance marks for failures that only LG controls,such as parts delays) and their customers (paying for out of warranty repairs for one, but not the other, same part, product and year).
Briefly describe your overall experience at your company
We use to have great leadership, but now it seems were ran by people that were car salesman and don't have a clue..
What are some of the best things about your team?
open communication in chat room, including venting
What are some of the best things about your team?
good communication between Service techs
What's going wrong and how can it be improved?
Stop hiring where new techs are NOT needed and stealing my work!!!
Why do you feel undervalued and what would make you feel better about your compensation?
New hires that are beginners in field at or above seasoned and high performing techs
What's going wrong and how can it be improved?
The company is actually working against us instead of supporting us, as reasons mentioned earlier in previous answers.
What does the leadership team need to get better at?
Resolve issues... Parts shipping, KPI Number collection process, equal pay, lack of work load by Zone improvments, over hiring in certain Zones
Why do you feel undervalued and what would make you feel better about your compensation?
New hired help, with very low knowlegde at same pay rate and sometimes more than you good, devoted and experienced techs. If hiring wage increases, than so should the pay rate of your current employee's increase at the same rate.
What does the leadership team need to get better at?
Ensure new hire help is needed, to prevent low calls which doesn't allow tech to achieve minimum goals and have self worth. Receiving late, next day promise dates does not allow time for communication with customer and part orders. FRFT should be given if prescreened correctly,regaurdless part delay
What needs to change to make the company culture better?
remove negative impact that is out of our control such as part backorders and shipping delays that effect our performance ratings. Require HR to respond. I requested help a half dozen times over several years and never had a response by email or phone. even after several attempts
Other Employee Reviews for LG Electronics North America
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