Lionrock Recovery Customer Success Department Employee Reviews

I am very pleased with my experience at Lionrock. I've been recognized for my strengths and challenged in my weaknesses. I feel appreciated and I enjoy working with my colleagues. My biggest gripe is that we are in dire need of revamping our PTO.

Review from Customer Success Dept

i enjoy the flexibility here

Review from Customer Success Dept

I literally couldn't be happier

Review from Customer Success Dept

I have led different types of groups and met with a wide variety of clients both inside and outside the US. It has had its rewards.

Review from Customer Success Dept

Overall, I have had a very positive experience working for Lionrock.

Review from Customer Success Dept

I like that our opinions are sought out and we're actually listened to.

Review from Customer Success Dept

I like that the leadership team emphasizes self-care and provides a working environment where there is balance between home life and work life.

Review from Customer Success Dept

accessible. caring, listen to us

Review from Customer Success Dept

They really and truly care about the happiness of employees.

Review from Customer Success Dept

They have been responsive to requests by the clinical staff.

Review from Customer Success Dept

So now are you talking about the executive team or the leadership team, because you didn't ask anything about the leadership team. This is about how clear the company goals are. Leadership team, does what they want, when they want. Some of it good, some of it not so good for the company.

Review from Customer Success Dept

I believe the compensation package could be improved in the following areas; medical benefit insurer, compensation for on call shifts, and improved PTO with the addition of sick time.

Review from Customer Success Dept

medical taken by many 401k

Review from Customer Success Dept

Opportunity to make more if you want to expand your horizons

Review from Customer Success Dept

I'm part time and get paid leave and holidays only.

Review from Customer Success Dept

Recent raise, life insurance, and disability coverage.

Review from Customer Success Dept

I feel valued by Lionrock. I think my biggest feedback would be to revamp our PTO. Our work is very meaningful and valuable but also remarkably taxing and 10 days for sick/vacation isn't enough.

Review from Customer Success Dept

Wages are not competitive by comparison

Review from Customer Success Dept

Increases based on annual review scores, Bonuses based on time with company, effort, complete work, positive client outcomes and work load.

Review from Customer Success Dept

I feel the on-call system does not compensate for the "down-time" when I have to stay on alert with out doing any other personal or company activity. When I spend three hours this way, I am paid only $6.33/hour.

Review from Customer Success Dept

There hasn't been raises for this year but new hires are getting a substantial signing bonus. It's frustrating because those of us who stayed on during the layoffs/instability aren't getting benefits.

Review from Customer Success Dept

I work with very qualified colleagues who are usually easy to talk to and work collaboratively with.

Review from Customer Success Dept

The team is supportive providing coverage when needed and people seem to be satisfied with their jobs. Supervisors are always readily available and always supportive.

Review from Customer Success Dept

caring listen there to give advice

Review from Customer Success Dept

Diversity! I love how different we are while still having the same goals in mind for our clients.

Review from Customer Success Dept

High level of expertise and experience.

Review from Customer Success Dept

nothing, I have no need to socialize with my coworkers

Review from Customer Success Dept

The current crop of people coming into the company seems to be more self centered then team oriented ..

Review from Customer Success Dept

Our culture is one that strives to be better but also prizes employees work-life balance. I really love that about this company.

Review from Customer Success Dept

People are always welcoming when someone new joins the team and everyone seems to enjoy their job. The mentor program is helpful in becoming familiar in your role, learning the programs and various platforms which are utilized.

Review from Customer Success Dept

caring people help each other

Review from Customer Success Dept

I love the flexibility Lionrock allows us to have in our job

Review from Customer Success Dept

Peers have been accepting of the different approach that I have offered.

Review from Customer Success Dept

Culture is fine as is.

Review from Customer Success Dept

I am most happy about my ability to be impactful in helping people change.

Review from Customer Success Dept

I enjoy working with individuals who are invested in making positive changes in their lives.

Review from Customer Success Dept

seeing the changes in people

Review from Customer Success Dept

I love seeing my clients succeed and seeing other clinicians get excited about the same thing

Review from Customer Success Dept

I like seeing clients gain insight and become healthier.

Review from Customer Success Dept

Positions are created out of the blue for people who are liked-others don't have the chance to interview for the positions. People who do well or have longevity with the company don't get recognized. Lack of consistency among supervisors relative to paperwork standards.

Review from Customer Success Dept