Marriott International has named Variety senior editor Marc Graser editorial director of the company’s Creative and Content Studio. read more
Each small hotel has very little oversight in my experience, so it's not like a corporate restaurant, especially at boutique hotels. Management is often hired for positions that are available and not ones they are qualified. All Grand Perf are at the whim of someone constantly frustrated and poor
What needs to change to make the company culture better?
TRAIN THE MANAGERS IN TEAMWORK AND EQUITY
What makes you most happy at work?
I know that I'm valued by guests because I'm good at my job. It's the only place I know others see my worth
What did you like most about the interview process?
The manager who interview me was my boss day-to-day. That was excellent. I had great conversations and all my questions were answered. The discrepancy with pay discussed was my only problem
What are some of the best things about your team?
Most nonmanagment staff are some of the most experienced and talented people in a hotel. We bond together in solidarity over being treated poorly but also because most of us are the same caliber employee. We work hard and together out of mutual respect
What does the leadership team need to get better at?
Listen to the small issues of employees and then fix them. A few inconvenient problems unaddressed can cause turnover. Your attitude matters. If I'm coming to you saying what I need out of my workplace, don't get defensive. It's us against the problem not each other to serve guests
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