Navient Corporation Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Me experi now with this company has been great I love the job and the people that make the job fun
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The leadership has constant supervision over employees
Review from Customer Support Dept
What does the leadership team need to get better at?
We have great leaders here.
Review from Customer Support Dept
What is the best part about your compensation package?
401k 100 percent match contribution
Review from Customer Support Dept
I get to have money
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
Team is supportive. The struggle is having to deal with our Director who is disrespectful who walks around and does not speak to his employees or management team. Not sure how he has been along to work at the company for so long. The threats I'm told he makes to my manager are unbelievable.
Review from Customer Support Dept
I am currently on a subcontract through Navient due to unprecedented times. Although many challenges have been faced, my team has maintained a positive and constructive work atmosphere. Albeit virtual. This is one of the reasons why I have persevered and exceed expectations during this project.
Review from Customer Support Dept
We all work diligently to make sure our borrowers have the best exp
Review from Customer Support Dept
My team is really cool.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The teams are allowed to speak on things affecting their work
Review from Customer Support Dept
The people make it great.
Review from Customer Support Dept
What needs to change to make the company culture better?
It's negative due to having to deal with hearing the negative things our Director says. We received an award for being number one for the second quarter and instead of Adam giving the team praise for doing a great job and making him look good. I'm told he gave the credit to the training dept.
Review from Customer Support Dept
What did you like most about the interview process?
I liked the fact that I was asked questions that challenged me to reflect deeply on my character. Not only were the questions very insightful I also received prompt and precise answers to many questions and concerns I had prior to my employment with Navient.
Review from Customer Support Dept
The interviewer was upbeat and positive
Review from Customer Support Dept
What would you improve about your company's interview process?
The company need an independent panel who would be non bias. Allowing the Director and Manager to be the only ones doing interviews is not good.
Review from Customer Support Dept
What makes you most happy at work?
I am always happy to hear a customer give positive feed back to my companies customer oriented approach. It is uplifting to know that I and my colleagues make a difference in the lives of so many.
Review from Customer Support Dept
What's going wrong and how can it be improved?
I just don’t like working.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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