Newfold Digital – Providing platinum level customer service and every day is different | Comparably

Newfold Digital – Providing platinum level customer service and every day is different

Newfold Digital Claimed Company
Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com and many others. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. read more
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EMPLOYEE
PARTICIPANTS
593
TOTAL
RATINGS
17155

Providing platinum level customer service and every day is different

What do your coworkers need to improve and how could you work together better?

Better customer focus and accountability; we could work better by more selflessness.

What do you like best about the leadership team?

Easy to talk to (normally) and accessible; there's never a "this is beneath me" attitude

What is most positive about the culture and environment at your company?

We collaborate on issues and assist each other. The mood is normally jovial and free spirited.

Why do you feel undervalued and what would make you feel better about your compensation?

There are cost of living raises provided, but I've never been included. I don't think my tenure should affect my eligibility. Also, I've consistently received over 4 ratings on my evaluation, but rarely are my merit increases over 3%. Also,Clarivate only granted a 75% bonus (100% was promised).

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