OnSolve Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
I feel like a valued member of the team and really enjoy the team I work with
Review from Customer Success Dept
OnSolve is a company I am proud towork at and am excited to share who we are and what we do.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They are passionate, committed, and aligned on common goals.
Review from Customer Success Dept
Transparency and commitment to the team and the organization.
Review from Customer Success Dept
We have some amazing leaders. I don't know if OnSolve truly appreciates how great some of them are
Review from Customer Success Dept
The willingness to listen, understand and act to help resolve any challenges that may arise
Review from Customer Success Dept
Open and Hones. Upfront about what is going on.
Review from Customer Success Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of OnSolve yet.
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What is the best part about your compensation package?
Salary and unlimited paid time off
Review from Customer Success Dept
Competitive variable compensation, comprehensive benefits
Review from Customer Success Dept
I think the commission structure is great, was better last year but understand there are always changes being made.
Review from Customer Success Dept
Fair pay and commissions, side perks as well
Review from Customer Success Dept
The ability to earn as much as you want with hard work
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better compensation plan for Account Managers
Review from Customer Success Dept
I do not feel undervalued here at OnSolve. It is quite the opposite, really. I love working for a company that truly cares about helping people and awareness. At times, it can get stressful and the amount of workload expected sometimes feels unsettling and not fair to my current compensation.
Review from Customer Success Dept
Resources to assist with giving us breaks/assist with mental health,but we often have so much work to accomplish on a daily basis that we are unable to attend. With having such a large workload/in comparison to base pay at similar companies for the same role/experience our OTE is much lower
Review from Customer Success Dept
Mid term billing compensation being taken away was disappointing, we do our best everyday to retain these clients and provide the best service to them year after year. There is little incentive to get them to sign a longer term now that midterm billings have been removed.
Review from Customer Success Dept
What are some of the best things about your team?
Collaboration and the eagerness to train and assist
Review from Customer Success Dept
They are hard working and committed to taking great care of our customers.
Review from Customer Success Dept
We work really well together to get the job done. We have a high volume of customers so it helps that we are all focused on helping one another.
Review from Customer Success Dept
Sense of urgency and commitment
Review from Customer Success Dept
We are a cohesive team always willing to help.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Be more responsive to and supportive of, customers facing team members
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
I love the Kudo's program which gives us all an opportunity to publicly recognize each other's contributions.
Review from Customer Success Dept
Things are moving fast and there is no shortage of opportunities to improve things.
Review from Customer Success Dept
I would say the work-life balance, the benefits, the team structure. There are a lot of great things here at OnSolve.
Review from Customer Success Dept
Most of the people I interact with seem to want to do the right thing and work hard to be successful
Review from Customer Success Dept
How they strive for diversity and inclusion.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Feeling productive and completing tasks that support my team and further company goals.
Review from Customer Success Dept
It feels good to know that I am making a positive difference
Review from Customer Success Dept
Working with customers on expanding their relationship with us.
Review from Customer Success Dept
The team I work with
Review from Customer Success Dept
No two days are ever the same.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Products have continued issues/defects, deadlines regularly missed, priority focus is on WTP and not current customer escalations. Retention and customer satisfaction is rapidly declining.
Review from Customer Success Dept
the product, the lies and fluff that come from the ELT level on the stability of our legacy platform.
Review from Customer Success Dept
Achieve our commitments on time. As a customer facing employee I am constantly have to tell customers things are delayed from releases, ticket resolutions to security requests.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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