-25
eNPS Score
Q&A With Ross Stores Employees
Ross Stores, Inc. is committed to being a diverse and inclusive Company, where we treat each other with dignity and respect. All Associates, managers and vendors are expected to foster a professional environment where everyone is treated fairly, differences are valued, communication is open and civil, conflict is addressed early and respectfully, and there is a culture of support and cooperation. Creating a respectful workplace – where we treat each other with dignity and respect and can expect to be treated with dignity and respect ourselves – is everyone’s responsibility.
How employees describe working at Ross Stores
Prices are unbeatable, I love brand name clothing
They need to treat us fairly as there employees
They have something for everyone
I am a very good and hard worker, but the pay wasn't adding up with my skills.
They expect high performance for little pay.
What it's like to work at Ross Stores
- Ross Stores employees generally work 8.1 hrs a day
- Employees at Ross Stores report the work pace is extremely fast
- On a typical day, employees at Ross Stores have 0 meetings
- 77% of Ross Stores employees look forward to interacting with their team every day
- Ross Stores employees most often take 0-10 paid vacation and sick days each year
- 76% of Ross Stores employees report they are happy with their work life balance
- Ross Stores employees typically get valuable feedback on how to improve at work Every Week
- 53% of Ross Stores employees call their work environment positive
Q&A With Ross Stores Employees
IDX: 0 TOT: 99
How much and how often do raises happen at Ross Stores?
Top Employee Response
Been there for going on 8 years. I started at $8 per hour in 2014. Now the starting pay is $11. And I make $12.83. Ridiculous to be there that long and making that little. And I'm a full-time MOD plus/FES. Too much responsibility for too little pay.
I started at $11.50 hour. Three years later I make $12.21/hour. That's pathetic. It doesn't cover the cost of living. Ross needs to follow other giant retailers like Target and have starting pay at $15/hour if they want to retain good employees.
me too no raises or anything in over three years. its time to get a better job
How much diversity is there among employees at Ross Stores?
Response from Ross Stores
8 years ago
What makes Ross strong is our commitment to diversity, which means promoting the acceptance and appreciation of everyone. We're proud to say that more than 62% of our Store Managers at Ross Dress for Less are women and almost 50% are minorities.
Top Employee Response
At the risk of calling on white privilege, the white Americans are a minority at my store. The non white employees seem to resent and detest me.
Not too much. There’s like 95% Hispanics.
I work there now and the hispanics are rude and are unorganized and yes i am on of 4 caucasians in my store, but when i said they were being dispespectful talkin in spanish so not right i was told its their culture! To do what? Be rude as hell?
What is the best perk or benefit that Ross Stores offers?
Top Employee Response
the people make the job worthwhile they work hard for little pay
they only offer one real perk: the employee discount. But as an employee you can't put stuff on hold till you are able to buy it on lunch break or when you get off.
20% off products, going up to 40% off a couple times a year.
What are you most excited about working at Ross Stores?
Top Employee Response
all I was ever excited about was the discount, it got to be the only reason I held on as long as I did. I would be stuck on register alone because other cashiers would wander off and go straighten or get a drink in the break room even when there was a line. When i would ask where they were going they would mumble something about it was time for their break or pretend they didn't understand english
Work where I shop
The discounts and benefits
How long after an interview at Ross Stores does it take to hear back?
A few weeks
they were plenty fast on recalling
Over a month
What is the best advice you could give someone during their first month at Ross Stores?
ask questions to the sps or mod
At my store, unless the assistant manager likes you and you can forget about getting anything but closing shifts. You will get an erratic schedule at best, even if full time your hours will get randomly drastically cut and when you ask about it they will just shrug and say oh well we had to cut hours this week. I was told i would never be employee of the month because I didn't straighten the hangers right, but the favorite employees never got griped at about leaving hangers laying around. When the store got reset I was the only employee scheduled overnights all 5 nights to help do it, they didn't even ask me if I was able to. I was told to take a picture of my schedule every week because the assistant manager, after posting the schedule, would randomly change peoples hours without even telling them or changing it on the schedule and then when confronted about it would shrug and say oh you must have read your schedule wrong.
Look for another job. The company culture does now reward creativity.
How secure do you feel at your job at Ross Stores?
Top Employee Response
As long as you keep coming in, you'll have a job.
its fine
at any given moment I felt like I would be asked 5o clock out and go home. When I was ringing someone up I put some lamps on the counter to the side of me and manager asked what they were doing there. She told me i was doi g my job wrong in front of a customer when I asked how was I doing it wrong, she asked if I had a problem.
What's one thing you wish you'd known before joining Ross Stores?
Top Employee Response
That I'd lose part of my soul
that i would of not taken the job since my pay is frozen for years
the random hour cuts.
What are your coworkers at Ross Stores like?
Top Employee Response
Fun, like an extended family
it is astounding how ignorant and lacking in common sense some of them are. It seems like they will hire anyone with a heartbeat and then weed out the ones they don't like after that. And the ones they don't like have nothing to do with how well they do their job.
Half of them do their job the correct way. Half of them like to start problems and those are the ones that are lazy.
What is the dress code at Ross Stores?
Top Employee Response
Non graphic tops. Solid color shoes. No slippers or sandals. Solid color pants, no active wear. Leggings with tunic or dress.
Can you wear leggings with a black shirt
Business casual
What are the most important soft skills I need to be successful at Ross Stores?
close your till between customers if its gonna be awhile
brown nosing and being able to speak the same language as the assistant manager because she only wanted people the same nationality as her, so you can talk about other employees right in front of them and have entire conversations in front of customers instead of helping them.
Very task oriented and physically demanding on managers. Need to be able to communicate well and provide clear direction to your team.
What's the office layout like at Ross Stores?
tiny but mod doesnt stay there much which is one nice thing
there is a tiny office in back of store, I'm not in it verynoften
Messy and outdated
How's the feedback proccess at Ross Stores?
options available
never gotten a review. They have gone over my cpu percentage on my efficiency on the register and that i need to call up people to the register faster, no other feedback.
Non existent.
How can I improve my chances of being hired at Ross Stores?
call hr and the store or go meet the people
at my store it would help if you were a regular customer, get to know the managers. And when you apply let them know before and after you have submitted your application. Experience and professionalism really have nothing to do with the decision.
Lower your expectations.
Why work for Ross Stores?
flexible hours constancy in work
if the manager likes you you can enjoy a daytime schedule, get your picture taken because you will be made employee of the month practically your first week working there and get scheduled one day a week if that's what you want and never have to close. OH and there is a 20% discount. Which is pretty much the reason any and everyone works there if they are goi g to be honest.
Employee double discount day
What benefits does Ross Stores provide?
none no medical
if you can keep your manager from cutting your hours after you are able to be considered for full time, there is health and 401k
Zero.
How difficult is it to maintain a social life while in your job at Ross Stores?
Very difficult. Lot's of Saturdays, but sent home during the week for lack of having enough work.
well if you are scheduled to close every night which at my store was 11 on regular business hours and 1 am during the Christmas holiday its kind of hard especially if the manager has "special projects" she expects people to stay longer to complete, sometimes i didnt get out til well after midnight. I mean you could leave when you were scheduled off if you wanted to, but you would have to face the fact that she would hold a grudge against you after that, and retaliate by giving you a crazy schedule the next week.
Very.
How challenged are you at Ross Stores?
Top Employee Response
too challenged
they have a thing called cpu which is how efficient you are on the register from the time you log in to the register, ring in items, and collect the payment. You are expected to be in a certain percentile, which doesn't take into account that customers will sit there and inspect each item they put in their cart like its the first time they have ever seen it to the time it takes to dig out change out of the bottom of their purse like its a shock they have to pay for the items you have just rung up. They will threaten to take you off the register if you fall below a certain percentage. I got taken off the register at one point because my percentage was 90%, not 100%. They will tell you that if everyone in your store gets their percentage up there are "rewards" but either noone is ever able to or there is a sad little buffet set out with some store bought cookies.
Very
How's the work pace at Ross Stores?
Response from Ross Stores
8 years ago
We're a fast-paced off-price retailer.
run us down. we work so hard and no appreciations
it depends on how many customers there are and how many things they throw on the floor before they get in line refusing to get a cart and then complain about how much their arms hurt because they had to wait in line so long holding all the stuff they want to buy.
slow
How do you feel about going to work at Ross Stores everyday?
I dread it especially when I see who is managing and who I am working with.
Good when good people were working
I feel unenthusiastic and annoyed
How do I do well in an interview at Ross Stores?
Response from Ross Stores
8 years ago
Learn more about our company by visiting our careers website or LinkedIn page. Plus, remember to thoroughly review your resume and be prepared to speak about how your past experiences have provided you with the necessary skills to succeed at Ross.
All you have to do is show up. A prospective employee came to her interview and the manager had forgotten and wasn't there for it, so it got rescheduled and then a month later she was an employee.
Be flexible. If you have a life or outside obligations, look elsewhere
Stay calm and have a good attitude
What's the office vibe like at Ross Stores?
favoritism and nepotism
There’s a lot of “favoritism” at work. You can notice some employees get treated better than others.
Good, people are enjoyable to work with.
How innovative is Ross Stores?
fun sometimes
they have managed to keep their head above water when other stores are having to close their doors so i guess they are doing something right at the corporate level business wise
How flexible is your work schedule at Ross Stores?
Top Employee Response
I wasn't scheduled for days that I indicated I wasn't available, but the schedule is erratic at best, they will cut hours seemingly at will. When i was full time one week my hours were cut to about 15 hours. When I complained they forced me to take a vacation day even though I hadn't built up any vacation time so until I worked there long enough I had negative vacation hours. And I told them I didn't want to use a vacation day.
you set it your availability
What is the onboarding process like at Ross Stores and how long does it last?
Top Employee Response
four hours
An entire day of videos of a strangely enthusiastic narrator droning on and on how to do different aspects of the job. The part about requesting days off and scheduling is so completely confusing I had to replay it 3 times in order to be able to answer the quiz about the information. You have to wait for emails about a background check and a welcome email and filling out tax forms before they will even schedule on on boarding in the first place. I had to wait a month before they would even acknowledge that I had applied.
Curious about what work's like at Ross Stores?
Anonymously Ask Ross Stores Employees Any Question
Should I work at Ross Stores?
29% of Ross Stores employees would encourage their friends to become coworkers, whereas 17% are neutral and 54% would not recommend working at Ross Stores to their friends.
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
