Sonic Drive-In Employee Reviews
Out of 1581 Sonic Drive-In employee reviews, 53% were positive. The remaining 47% were constructive reviews with the goal of helping Sonic Drive-In improve their work culture. The Operations team, with 63% positive reviews, reports the best experience at Sonic Drive-In compared to all other departments at the company. The HR team offered the most constructive feedback, with 85% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Success Dept
What do you like best about the leadership team?
Very leading and cooperative .
They all seem to have the best goals for us to be #1
They do a good job
my team is kind when it comes to needing to fix a schedule because of problems
As for the leadership team (not involving management) They are very good at directing the team through busy times and handling upsets. They have a lot of patience with the customers as well as their employees.
Review from Customer Success Dept
What does the leadership team need to get better at?
communication and doing what they say they are gonna do
Controlling what happens in the work environment making sure employees do their job being respectful to others
Communication skills and teamwork also patience
He needs to learn how to talk to people and not cuss them and make them feel worthless or get rid of him
Talking and actually working together
What is the best part about your compensation package?
Do not receive benefits, the quality of choices are a poor quality from what Ive seen or understand
Nothing is good at this store
Money just saying yall feel me
I am able to take care of personal issues
Not sure about this question
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Because I'm treated awfully and the mangers like to push work off to the carhops unless we're in a rush and labor is at risk
Don't even know anything about stock equity or benefits. Don't even know if I get paid time off after a year of employment
To recieve what I am owed only. I never called in the three years I worked for them i did the job of two people and I deserve my pay
To get a compensationwould be great and i just feel stressed working all the time. Couldnt even use my vacation when i wanted
i see how we get expected to work in terrible conditions and are expected to work the same
What are some of the best things about your team?
We have a great connnection, I have been there so long, so I have built relationships with managers, co-workers and customers
The ovetall team work together
My team is very patient with one another. I also feel like we communicate well. Many of us are around the same age as well so we are even more relatable to each other. We all like to help each other out and the majority of us try to get as much stocking and cleaning done as possible before we leave.
Review from Customer Success Dept
Not much to say good honestly
We all work together and get it done
What do your coworkers need to improve and how could you work together better?
Maturity, inter, exaction, respect, each other, and the customers
Half of my coworkers are good and half of my coworkers don't do anything or don't know what they're doing because they weren't trying right by managers that have been there since before I started or by our new GM who had just started
I prefer not to answer
Communication, people skills, and effectivness.
Stop acting like everyones after u
What is most positive about the culture and environment at your company?
The overall working togetherness of fhe company
We get everything tasks that are supposed to be done right! Some of us managers actually do a fair amount of work to ensure our employees knows our company standards and making sure they feel confident about their job!
The most positive thing about the environment is the coworkers. The only thing keeping all of us there is each other. We genuinely make a great team and I'm sure everyone would be much happier if we were a team working under different management or at another location.
Review from Customer Success Dept
Not sure at the moment Nothing is positive
My coworkers that im already friends with
What needs to change to make the company culture better?
Pick better managers screening process
Everything needs to be changed here badly
Managers staying inside the building and helping with the workload
Hire a new more understanding and equipped general manager !
Review from Customer Success Dept
Making it right for the new people
What did you like most about the interview process?
She didn’t communicate that much until she was short handed for an inspecti
The way different points were made
It was quick and to the point
I like that the people in the interview process are friendly and outgoing! They know what it takes to express their opinions and engagement with our employees, especially those that are willing to help out with our business.
I liked how short it was. It only took about 5 minutes.
Review from Customer Success Dept
What would you improve about your company's interview process?
Make it more standardized my interview wasn't standard
I got the job the same day I interviewed I should've known that was a sign
Them actually calling people to come in for interviews
They need to look more into who they hire
It was easy but its like it was a mask to whats to vome
What makes you most happy at work?
Providing good customer service to the people
Learning new things in the job, it keeps me on my toes about what i need to be at in a fast paced area , Cooking, keeping the store clean & together, getting paid honestly, I feel like i should get paid more for what i endure on a day to day basis but its a job and i cant complain about that. Sonic.
How I can easily interact with the customers, and how they trust me, Its everybody; Teachers, City Officials, Public Servants. people pf the community
The satisfaction of feeding good people
free food, that would help a lot, hasn't happened yet, but I can hold on to hope
What's going wrong and how can it be improved?
Well for our specific store the owner have decided that at one point they only wanted two people on a shift and for the most part that sticks for nights because they don't want labor getting high which I understand but that's not fixing it because we're not able to orders out on time
Faster times, better quality of food, and better customer service.
Management is not paying employees properly
Review from Customer Success Dept
speakers are terrible making it harder for employees and customers to hear and card readers are no good and have no tap pay
The management team use personal vindictive tactics against people they dislike for personal reasons not work related
Review from Operations Dept
What do you like best about your company?
The food is a Texas tradition!
The people there are cool sometimes
Review from Product Dept
their willingness to work out scheduling changes if needed.
What would you most like to see improved at your company?
Everything needs some improvement and restoration
Slowing the pace and treating each guest as if they was the only ones there as we take theur order
more employees on closing shift.