5
eNPS Score
Q&A With Starbucks Employees
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How employees describe working at Starbucks
Good, but could be more engaging.
Review from Engineering Dept
Overall good because of my coworkers
Review from Sales Dept
7 years and the company has had many ups and downs. High expectations for low hourly wages. Easy to promote within if you are motivated to do so. Semi-hard labor (physically and mentally taxing at times; always standing/moving/talking; messy). Transfers available all over the U.S.
Review from Sales Dept
I love my job and the people that I work with. I look up to my manager. I just wish I could move up in the company at some point
Review from Operations Dept
The questions were not too difficult.
Review from Sales Dept
What it's like to work at Starbucks
- Starbucks employees generally work 8.2 hrs a day
- Employees at Starbucks report the work pace is extremely fast
- On a typical day, employees at Starbucks have 0 meetings
- 87% of Starbucks employees look forward to interacting with their team every day
- Starbucks employees most often take 0-10 paid vacation and sick days each year
- 56% of Starbucks employees report they are happy with their work life balance
- Starbucks employees typically get valuable feedback on how to improve at work Every Week
- 77% of Starbucks employees call their work environment positive
Q&A With Starbucks Employees
IDX: 50 TOT: 87
What does the ideal candidate in the Operations department look like at Starbucks?
Productive and collaborative
one that truly cares
What's the vibe like in the Sales dept at Starbucks? How many hours are you working?
Very stressful when it's busy. We are understaffed. Over 40 per week.
It depends. I'm working about 35+ hrs each week.
What's the Sales team like at Starbucks?
Many are very hard works. We have a handful that are very lazy and unaccountable who find ways to look busy but do nothing. This makes work for the rest of us become too much to bare.
Amazing.
How's the leadership on the Sales team at Starbucks?
Most are wonderful. There are a couple who do nothing and it causes a poorly run shift. It's normally a stressful job, but when the few lazy shift baristas work, it's exhausting.
They are always being there for the team. Making sure they know what is going on within the store&partners.
What questions do they ask during the interview process at Starbucks?
Why Starbucks? What experience do you have in the food industry? How would you handle a tough customer?
Questions about how you would take care of a situation and the steps of making it right.
What's the office layout like at Starbucks?
Small.
Normal, shared space.
What is your work/life balance like?
Depends on your shift. I work midshifts (10am - 5/6pm) so I usually don't get much of a day when I work. Working straight mornings or nights would be great if you still want time in your day. Days off are valuable, of course. Overall, good.
How are the vision insurance options at Starbucks?
Good
What are the most important soft skills I need to be successful at Starbucks?
Dealing with ambiguity, patience, ability to navigate the culture of consensus,ability to work with diverse co-workers
What do you wish you knew before starting at Starbucks?
When I first started I thought to myself “How hard could it be to make drinks and ring people up?”. I thought it would be a piece of cake, but that’s not it at all. You must memorize lots of different things and learn all the buttons on the register. Baristas also do lots of hard work during the rushes no matter what position your working on that day.
What kind of interview questions do they ask when hiring someone in the Customer Support department at Starbucks?
Typically at starbucks you are hired as a barista and participate in each separate roll during your shifts. Baristas will do everything from ringing people up to making drinks to doing customer support to stock things and brew hot coffee to keep up with the baristas and customers demands. When I was hired they didn’t ask me specifically anything about starbucks besides why I see myself working there and what my favorite drink was. Asking you what your favorite drink is may be a little test on what you currently know about the drinks and how to order them correctly. So try to prepare yourself to tell them your favorite drink the right way, but don’t stress about this, as this won’t affect your chances of being hired. When you start working as a barista they will train you in every position that baristas work in.
How are the dental insurance options at Starbucks?
Great! I got the delta dental gold plan for me and my husband. I pay $80 a month and it pays 80% of root canals and crowns. My dentist was shocked! Most only cover 50%. It has been great for my dental needs!
What is the onboarding process like at Starbucks and how long does it last?
A couple of weeks, very informational
What's the pay like for Sales roles at Starbucks?
Horrible. Minimum wage for exhausting work.
How does Starbucks measure success and growth in the Operations department?
Metrics + how peers and directors perceive you.
What is a typical monthly close like for your finance department? What is the size of your organization
4000 ppl
How are the benefits at Starbucks for employees in Sales?
Very good
What's the internship program like at Starbucks?
informative and friendly
How helpful was your Design team when you were first hired at Starbucks?
Very helpful
Does Starbucks have any remote positions?
Not that I know of.
What was the most difficult question that was asked during your interview at Starbucks?
I don’t think there was a difficult question just be honest.. if you’re honest you don’t have to worry about the “perfect answer” so it won’t be difficult, it’ll just be the truth..
What's the pay like for Design roles at Starbucks?
Comparable with other firms
What's the vibe like in the Design dept at Starbucks? How many hours are you working?
Ok, 60+
What's the Design team like at Starbucks?
Good generally, but are overwhelmed sometimes with the volume of work.
How's the leadership on the Design team at Starbucks?
Upper leadership are not easy to approach and it is hard to break through into upper roles - If you are in the boys club you will be fine!
Curious about what work's like at Starbucks?
Anonymously Ask Starbucks Employees Any Question
Should I work at Starbucks?
41% of Starbucks employees would encourage their friends to become coworkers, whereas 23% are neutral and 36% would not recommend working at Starbucks to their friends.
| 41% | Promoters |
|---|---|
| 23% | Passive |
| 36% | Detractors |
