USAA Employee Reviews
Out of 253 USAA employee reviews, 80% were positive. The remaining 20% were constructive reviews with the goal of helping USAA improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at USAA compared to all other departments at the company. The Finance team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
The first 10 years, under former CEOs was amazing. The last 3 years has been demoralizing.
Review from Operations Dept
What do you like best about the leadership team?
Experienced in field of leadership, generally approachable, believe in our mission.
Review from IT Dept
Leads support for Military and their families.
Review from IT Dept
Lower level executives demonstrate caring leadership; senior level executives do not. USAA is no longer a premier employer.
Review from Operations Dept
Mission-driven commitment to solidifying the long-term future of USAA and remaining highly competitive.
My leadership team is invested in my professional growth and development. They are transparent and honest. I feel like a valued member of the team.
Review from Customer Support Dept
What does the leadership team need to get better at?
Morals and loyalty and marriage is for life
Review from Finance Dept
Hiring based on skills and competencies
Review from HR Dept
Communicating we're all employees and managers
Promoting people over you that don’t know your job.
Review from Finance Dept
What is the best part about your compensation package?
Pay and bonus are good
Review from IT Dept
Competitive salary, excellent health care, above-average (but degrading) retirement & bonus structures
Our employee benefits program is top notch compared to other companies.
Review from Customer Support Dept
The Christmas bonus, and annual bonus on top of my base salary.
Review from Marketing Dept
The 8% 401(k) match is the best I've ever had!
Review from Marketing Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Return to USAA's prior compensation and benefits; the changes made by HR EVP and CEO have been morale killers.
Review from Operations Dept
There seems to be no room for advancement. I have had my CPCU for 2 years and have not had a chance to move from being a frontline MSR.
Review from Customer Support Dept
High performers are praised, but compensated equality to all other performers. Need to be better about paying for performance.
Review from HR Dept
More respect and loyalty with chrating spouse
Review from Finance Dept
The benefits are way too expensive for the average person to afford.
Review from Customer Support Dept
What are some of the best things about your team?
Passionate about & skilled in their field, support the mission, most want to learn and grow in the field & help each other succeed.
Review from IT Dept
Always supportive of each other
Review from IT Dept
Hard working, caring and professional.
Review from Operations Dept
Interest in continual learning, growing
Our team looks out for each other and we have each other's best interest at heart.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
But being loyalty and morals cheating spouse with a co-worker
Review from Finance Dept
Not having minimum time in team meetings would be a good start.
Review from Operations Dept
Not skilled in the technical portion of job
Review from HR Dept
Some of our team members have difficulty letting go of certain mindsets and could use some practice in that arena
Nothing everybody works great as a team
What is most positive about the culture and environment at your company?
Nice facilities, mission focused, accessible leadership, collaborative, budget management, good focus on risk mgmt.
Review from IT Dept
No Blame just correct issues and move on.
Review from IT Dept
The membership-first mission which permeates daily operations.
Review from Operations Dept
It is a purpose-driven environment in which employees are genuinely focused on member, mission and service .
USAA has a culture of diversity and inclusion.
Review from Customer Support Dept
What needs to change to make the company culture better?
Leadership needs to be more transparent and take accountability for the problems they cause. Leaders that circumvent the policies and rules are celebrated and promoted, but they are just selfish bullies.
Review from HR Dept
Loyalty respect and morals with no selfish stem
Review from Finance Dept
Legacy ways need to change for new ideas
Review from Customer Support Dept
Improve decision making within leadership ranks
Review from HR Dept
Leaders at the top need to be removed
Review from HR Dept
What did you like most about the interview process?
Well planned in person interviews, timely response,
Review from IT Dept
The interviewers appeared to care about making me feel welcome.
Review from Operations Dept
I am a former intern - the mentors that I established during my internship remain a huge motivation for me.
Review from Marketing Dept
The honesty and openness about the difficulty of the job.
Interviewers were engaged and friendly.
Review from Customer Support Dept
What would you improve about your company's interview process?
I hate it brunch of tascies pl people
Review from Finance Dept
Be more open to employees and dont lead them on with false promises which seems to be how they are reeling in new hires.
Review from Customer Support Dept
Make it more about the work people do than about how well they can tell a story, don't ask the same questions that are just rephrased.
Review from Customer Support Dept
Select based on skills rather than popularity
Review from HR Dept
What makes you most happy at work?
Variety of projects and efforts i engage on keeps my interest, support for continuous learning, fair pay /total compensatin, and good benefits & facilities.
Review from IT Dept
Automation and architecture of new services.
Review from IT Dept
Turning off the computer for the day.
Review from Operations Dept
My current manager gives me autonomy to work on big projects even though I'm a relatively new hire.
Review from Marketing Dept
Overcoming a significant challenge and seeing my team succeed.
What's going wrong and how can it be improved?
Respect loyalty and cheating spouse with other co workers
Review from Finance Dept
Company has grown too fast and cant hire people fast enough. Stop accepting new members until we can hire enough employees to handle it
Review from Operations Dept
Trust from leaders that workers can perform their role
Review from HR Dept
The stress level with having to move claims forward, but be on the phones
Review from Customer Support Dept
They can’t get the design reorg together and functioning well and it feels like they’re ousting the old crew as they do it.
What do you like best about your company?
They are honest and look to help the customer as best they can
What would you most like to see improved at your company?
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