Viz.ai Customer Success Department Employee Reviews

The people I work with are great

Review from Customer Success Dept

I really enjoy working here, but I don't know that there are any career opportunities for me. I'd love to stay here long term, but I'm not sure what this next year will look like.

Review from Customer Success Dept

It has been a good experience in terms of work/life balance, and being part of a great (CS) team. Startups can be tough as we work to establish processes and procedures that can scale with our growth. I believe that Tech Support needs more support, oversight and guidance, as they are critical to

Review from Customer Success Dept

The company understands how important the workforce is to success and they go out of their way to ensure that we have the opportunities to work well in a positive environment. I love my coworkers and I also like the fact that the C-Suite is so accessible. It truly is an excellent place to work.

Review from Customer Success Dept

Overall, the experience has been very good. It's a bit overwhelming at first if you haven't worked in this industry, but everyone is so supportive that it makes the transition easier.

Review from Customer Success Dept

I love that they are always willing to make time for pressing questions and uncertainty about growth

Review from Customer Success Dept

I like how transparent and approachable they are. I respect our executive team as leaders.

Review from Customer Success Dept

Open, friendly, accessible. Could be more responsive to issues and challenges.

Review from Customer Success Dept

They have great visibility and they drive a culture of acceptance and productivity.

Review from Customer Success Dept

They are very accessible and they really listen to any issues that come up. They do a good job of addressing situations with realistic solutions that work in the long term.

Review from Customer Success Dept

I love the benefits programs for wellness

Review from Customer Success Dept

The chance for commissions based on sales and renewals.

Review from Customer Success Dept

I have a fairly generous salary that accounted for where I live in the country. They also provide excellent incentives for a job well done.

Review from Customer Success Dept

The salary is very competitive and the bonuses are nice. The insurance could be better, but it's adequate for a start up.

Review from Customer Success Dept

Free healthcare and wellness days

Review from Customer Success Dept

I think CS is asked to manage a lot and also sell a lot. I think the percentage on contract renewals and any cross-sell/up-sells should be higher. The CS team manages the entire customer relationship, but the sales and IDN teams benefit the most from it.

Review from Customer Success Dept

Our ability to pivot on a dime

Review from Customer Success Dept

We can call on each other when we need help understanding something. We all experience different things with our customers, so it's refreshing to have someone to bounce things off of. I have also gotten really close to some of my colleagues. I think most of the people at Viz are really special.

Review from Customer Success Dept

My Team is a great balance of intelligence and personality! They are always willing to help, and most often exceed mine and my customer's expectations. The CS group is easily the most talented and dedicated group of people that I have ever worked with.

Review from Customer Success Dept

The people on my team have shown time and again that they are there for each other. I have confidence that I will always have resources whenever I need them.

Review from Customer Success Dept

They are all invested in doing what's best for our customers, and by proxy, their patients. Everyone is very willing to help out and jump in to answer any questions that come up.

Review from Customer Success Dept

Is a culture of communication. We are encouraged to communicate how we feel about subject and topics

Review from Customer Success Dept

It's hard to name only 1 thing. I'd probably say the work/life balance. I am able to get my work done, and still be an active parent/wife without feeling guilty. That's something that means a lot to me.

Review from Customer Success Dept

Again, a supportive and responsive work group. I trust my manager and my team.

Review from Customer Success Dept

The flexibility and positive work environment. Everyone is very friendly and willing to help out with any questions. The company is also very cognizant of the importance of mental health and they encourage everyone to take care of themselves first.

Review from Customer Success Dept

It feels like the company really cares about their employees. They have invested a lot of time and effort in the well-being of the company and of everyone who works here. My coworkers are very helpful and supportive, and everyone works hard for our customers.

Review from Customer Success Dept

Making an impact not patient by patient but by changing systems

Review from Customer Success Dept

I'm happiest when I feel like I'm doing meaningful work that benefits our business and my customers.

Review from Customer Success Dept

Winning for my customers. Customers that are happy with my level of service, see the value in the products, and are well attended to by our various support groups makes me happy. Unfortunately, support and product performance does not always meet customer expectations.

Review from Customer Success Dept

The opportunities to utilize my clinical skill set in a new and different way. I know that what I am doing is still helping patients and giving providers the right tools to treat patients quickly and efficiently.

Review from Customer Success Dept

Working at my pace and to my strengths. I am able to tackle projects in a way that will ensure my success and the happiness of my customers.

Review from Customer Success Dept