W.W. Grainger Claimed Company
Grainger is the leading business-to-business distributor of products and services used to maintain, repair, and operate facilities. With annual revenue of $11.5 billion, we are a trusted partner to help make tough jobs easier. More than 3.5 million customers rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. read more
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at this point there is no fix. They chose to eliminate all of their seasoned sales folks and hire part time replacements. This is a company that sells industrial supplies, you need to know the products and their applications. It takes on average, 5 years to really learn the products.
What does the leadership team need to get better at?
I was with grainger for many years. I've seen them try to implement many new business models and they will push through even if its to the detriment of both the company and employees. When the did the massive layoff they acknowledge they made a grave mistake but to late to stop.
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