W.W. Grainger CS Rep Employee Reviews
Briefly describe your overall experience at your company
Good experience working with large accounts to create the best service possible
Review from Customer Support Dept
Mostly positive. Always offered training, coaching, and positive feedback on performance
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What do you like best about the leadership team?
Lack of understanding the real customer experience
Review from Customer Support Dept
Profit Sharing Plan that they offer
Review from Customer Support Dept
They listen to emplyee feedback and take action based on the feedback
Review from Customer Support Dept
very understanding and willing to help
Review from Customer Support Dept
They are always there and supportive
Review from Customer Support Dept
What does the leadership team need to get better at?
Better communication. Better continual training for employees that have been with the company for years.
Review from Customer Support Dept
Listening to their employees more
Review from Customer Support Dept
They need to care more about each individual on their team and lead by motivation and inspiration not by invoking fear.
Review from Customer Support Dept
What is the best part about your compensation package?
Paid time off per year is amazing
Review from Customer Support Dept
Was profit sharing insurance rates
Review from Customer Support Dept
Profit sharing as long as salea goal is met is pretty good
Review from Customer Support Dept
blue cross medical and the profit sharing
Review from Customer Support Dept
Grainger gives everyone profit sharing once a year
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Why do you feel undervalued and what would make you feel better about your compensation?
I’m a part time employee and am not offered bereavement and i
Review from Customer Support Dept
Do not get paid enough for my tenure and what I do
Review from Customer Support Dept
We are treated as just another number and metrics are far too important to the higher up. Treat us more like we matter and maybe there wouldn’t be such a high fall out rate.
Review from Customer Support Dept
What are some of the best things about your team?
We work well together especially during trying times
Review from Customer Support Dept
Have each other backs to make sure jobs is done in correct in timely manner
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We share knowledge and ideas for improvement
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Good communication and work well together
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we've known each other for years and are a family
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Talking respectfully to one another. Share tips on how to improve each others performance.
Review from Customer Support Dept
No matter what feedback we are given my team always tries to remain positive. I guess we should work on vocalizing how we really feel more often. We just don’t want to come off as too demanding and just be thankful we have a job.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Co workers are great to work with.
Review from Customer Support Dept
Respectful to one another gender race
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Opportunities to advance are regularly posted
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Nice place to work and great building
Review from Customer Support Dept
we all get along well at our branch and work together to get things done
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The questions about liking lots of change day to day
Review from Customer Support Dept
It was quick and direct
Review from Customer Support Dept
The initial interview was what I expectwd from an interview. However, interviews for new roles tend to be a bit too textbook
Review from Customer Support Dept
they ask probing problem solving questions and use the star method
Review from Customer Support Dept
What would you improve about your company's interview process?
Ask questions that are relevant to the position
Review from Customer Support Dept
What makes you most happy at work?
Working to figure out the best way to solve problems
Review from Customer Support Dept
Co workers and atmosphere. Inviting
Review from Customer Support Dept
Challenges, helping improve work processes, coaching/training others
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The work that I do and to help the customers
Review from Customer Support Dept
being able to help people and make decisions
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What's going wrong and how can it be improved?
Too stressful. Too much emphasis on stats and not enough on the quality of service.
Review from Customer Support Dept
We take call after call and only get 2 10 minute breaks and a 30 min lunch. If we go more then 1 minute being on aux after a call out manager tells us to get back on even if we still have to notate and aren’t ready for another call. It would be great to get a breather in somewhere!
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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