W.W. Grainger Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Good experience working with large accounts to create the best service possible
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Mostly positive. Always offered training, coaching, and positive feedback on performance
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What do you like best about the leadership team?
Lack of understanding the real customer experience
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Profit Sharing Plan that they offer
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They listen to emplyee feedback and take action based on the feedback
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very understanding and willing to help
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They are always there and supportive
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What does the leadership team need to get better at?
Better communication. Better continual training for employees that have been with the company for years.
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Listening to their employees more
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Doing all they things well
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They need to care more about each individual on their team and lead by motivation and inspiration not by invoking fear.
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What is the best part about your compensation package?
Paid time off per year is amazing
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Was profit sharing insurance rates
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Profit sharing as long as salea goal is met is pretty good
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blue cross medical and the profit sharing
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Grainger gives everyone profit sharing once a year
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Why do you feel undervalued and what would make you feel better about your compensation?
I’m a part time employee and am not offered bereavement and i
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Do not get paid enough for my tenure and what I do
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We are treated as just another number and metrics are far too important to the higher up. Treat us more like we matter and maybe there wouldn’t be such a high fall out rate.
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What are some of the best things about your team?
We work well together especially during trying times
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Have each other backs to make sure jobs is done in correct in timely manner
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We share knowledge and ideas for improvement
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Good communication and work well together
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we've known each other for years and are a family
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What do your coworkers need to improve and how could you work together better?
Talking respectfully to one another. Share tips on how to improve each others performance.
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No matter what feedback we are given my team always tries to remain positive. I guess we should work on vocalizing how we really feel more often. We just don’t want to come off as too demanding and just be thankful we have a job.
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What is most positive about the culture and environment at your company?
Co workers are great to work with.
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Respectful to one another gender race
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Opportunities to advance are regularly posted
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Nice place to work and great building
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we all get along well at our branch and work together to get things done
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What needs to change to make the company culture better?
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What did you like most about the interview process?
The questions about liking lots of change day to day
Review from Customer Support Dept
It was quick and direct
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The initial interview was what I expectwd from an interview. However, interviews for new roles tend to be a bit too textbook
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they ask probing problem solving questions and use the star method
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What would you improve about your company's interview process?
Ask questions that are relevant to the position
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What makes you most happy at work?
Working to figure out the best way to solve problems
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Co workers and atmosphere. Inviting
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Challenges, helping improve work processes, coaching/training others
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The work that I do and to help the customers
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being able to help people and make decisions
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What's going wrong and how can it be improved?
Too stressful. Too much emphasis on stats and not enough on the quality of service.
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We take call after call and only get 2 10 minute breaks and a 30 min lunch. If we go more then 1 minute being on aux after a call out manager tells us to get back on even if we still have to notate and aren’t ready for another call. It would be great to get a breather in somewhere!
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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