Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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Company has always been good to me. Have a lot of freedom and once I started asking, was given promotions and raises. Hate having clients and customers be disappointed in work we do and hate feeling like I don't have avenues to fix it or make it better.
Briefly describe your overall experience at your company
I like Zenith and appreciate what they have done for me and the opportunities they have given me and the faith have shown in me.
What are some of the best things about your team?
Work almost universally with strong staff who care about their jobs and clients and members.
What makes you most happy at work?
Delivering good results to clients. Solving problems. Feeling like i have supported staff and done a good job.
What is most positive about the culture and environment at your company?
Staff cares and wants to see improvements in what is delivered to various clients. People have not given up that things might get better.
What do you like best about the leadership team?
Executive team has big ideas for how to improve services and tools for performing job. Executive team will listen to feedback when issues are presented.
What are some of the best things about your team?
Always impressed with the people i work with at Zenith day to day. They care and want to serve their groups at a high level.
What makes you most happy at work?
I like to solve problems and have new things to deal with every day. I want to have groups run efficiently and with minimal issues or issues that affect members.
What is the best part about your compensation package?
Compared to staff I work with, I am paid fairly for my work. I have a lot of flexibility in my hours and what I do, which i greatly appreciate and separates this job from others.
What is most positive about the culture and environment at your company?
The people who work for clients and members genuinely seem to care. I am always impressed with the ideas and effort people bring. The ability to work a hybrid schedule is also a very nice perk to have.
What is the best part about your compensation package?
Pay is generally good and there is room for some negotiation on pay if you bring it up. The health insurance is pricey but since I am on a office plan and not the national plan, the benefits are good.
What does the leadership team need to get better at?
Clearer focus on member services and responding to Trust issues brought up. More resources devoted to things like online reporting and source systems used by business. Don't underserve the largest, most profitable clients. Clearer vision on goals of company and a per group budget, not just global.
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